HT201441: Turn off Find My iPhone Activation Lock

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spigo859

Q: HOW CAN I UNLOCK ICLOUD?

I RECENTLY PURCHASED AN IPHONE 5S, BUT IT TURNED OUT TO BE LOCKED AND CAN NOT USE IT.

IS THERE A WAY TO UNLOCK ICLOUD AND CREATE A NEW PASSCODE AND BE ABLE TO USE PHONE OR IS THIS PHONE READY FOR THE TRASH CAN

iPhone 5s, iOS 9.1

Posted on Jun 25, 2016 7:20 AM

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Q: HOW CAN I UNLOCK ICLOUD?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 25, 2016 7:23 AM in response to spigo859
    Level 10 (104,006 points)
    Apple TV
    Jun 25, 2016 7:23 AM in response to spigo859

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.


    If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.