Q: 1st Gen Home Sharing Unable to Sign In
I have 1st Gen ATV with a problem thathas been occurring off and on over the past month. Some days I turn on ATV and everything is good. Some days I turn ATV on and it starts at the Computers/Settings screen and wants me to set up Home Sharing like it reset itself.
When I attempt to set up Home Sharing I get the "Unable to Sign In" screen. "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
On my PC, iTunes latest version installed and Home Sharing is turned on. Apple ID is the same one I'm using for ATV.
Other devices are an iPhone 6 and an iPad. Both have latest version of iTunes and are signed into Home Sharing with the same Apple ID.
Google Fiber is my ISP, ethernet cable is plugged in and working.
I've reset and restored ATV with no change.
I've opened ports 3689 and 5342.
Apple TV
Posted on Jun 25, 2016 8:07 AM