HT205358: Set up your Apple TV (4th generation)

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johnRop
Level 1 (4 points)
Apple TV

Q: Apple TV not getting iTunes Match

Using Apple TV, and selecting the Music App, and selecting My Music, I get the following error message "iTunes Match. There is a problem connecting to iCloud. Try again later."  What is going on here? All my movies and TV shows that are in iCloud appear fine.

Posted on Jun 25, 2016 9:45 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (103,346 points)
Apple TV
A:

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Posted on Jun 25, 2016 11:51 AM

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johnRop

Q: Apple TV not getting iTunes Match

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Jun 25, 2016 11:51 AM in response to johnRop
    Level 10 (103,346 points)
    Apple TV
    Jun 25, 2016 11:51 AM in response to johnRop

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)