Gregory Shoemaker

Q: Mid 2011 27" crash and reboot problem

just in the past week my iMac has begun to have this problem. It usually occurs when on Safari. The screen either goes blue, black or grey or sometimes becomes distorted then either gets stuck or reboots itself. I did an Apple Hardware scan and it said there were no issues. Any help would be greatly appreciated. Here is the EtreCheck:

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-24 09:28:20

Download EtreCheck from https://etrecheck.com

Runtime 3:00

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Check Apple signatures: Enabled

 

Problem: Computer is restarting

 

Hardware Information:

   iMac (27-inch, Mid 2011)

   [Technical Specifications] - [User Guide] - [Warranty & Service]

   iMac - model: iMac12,2

   1 3.1 GHz Intel Core i5 CPU: 4-core

   12 GB RAM Upgradeable - [Instructions]

       BANK 0/DIMM0

           2 GB DDR3 1333 MHz ok

       BANK 1/DIMM0

           2 GB DDR3 1333 MHz ok

       BANK 0/DIMM1

           4 GB DDR3 1333 MHz ok

       BANK 1/DIMM1

           4 GB DDR3 1333 MHz ok

   Bluetooth: Old - Handoff/Airdrop2 not supported

   Wireless: en1: 802.11 a/b/g/n

 

Video Information:

   AMD Radeon HD 6970M - VRAM: 1024 MB

       iMac 2560 x 1440

 

System Software:

   OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information:

   WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

       EFI (disk0s1) <not mounted> : 210 MB

       Macintosh HD (disk0s2) / : 999.35 GB (597.98 GB free)

       Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

 

   HL-DT-STDVDRW GA32N  ()

 

USB Information:

   Apple Inc. iPad

   Apple Computer, Inc. IR Receiver

   Apple Card Reader

   Apple Inc. FaceTime HD Camera (Built-in)

   Audioengine Audioengine D1

   Apple Inc. BRCM2046 Hub

       Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information:

   Apple Inc. thunderbolt_bus

 

Gatekeeper:

   Mac App Store and identified developers

 

Kernel Extensions:

       /Applications/Capture One 9.app

   [not loaded]   com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1 - 2016-03-15) [Support]

 

       /Library/Extensions

   [not loaded]   com.line6.driver.xtaudio (7.3.7 - SDK 10.7 - 2016-06-03) [Support]

 

       /System/Library/Extensions

   [not loaded]   com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6 - 2016-06-03) [Support]

   [not loaded]   com.wdc.driver.1394HP (1.0.9 - 2016-06-03) [Support]

   [not loaded]   com.wdc.driver.1394_64HP (1.0.0 - SDK 10.6 - 2016-06-03) [Support]

   [not loaded]   com.wdc.driver.USBHP (1.0.11 - 2016-06-03) [Support]

   [not loaded]   com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-06-03) [Support]

 

System Launch Agents:

   [running]   com.apple.Finder.plist (2015-09-04) - Invalid signature!

   [loaded]   com.apple.FollowUpUI.plist (2015-10-08) - Invalid signature!

   [loaded]   com.apple.ScreenReaderUIServer.plist (2015-09-09) - Invalid signature!

   [loaded]   com.apple.powerchime.plist (2015-08-22) - Invalid signature!

   [loaded]   com.apple.quicklook.32bit.plist (2015-08-22) - Invalid signature!

   [running]   com.apple.quicklook.plist (2015-08-22) - Invalid signature!

   [loaded]   com.apple.quicklook.ui.helper.plist (2015-08-22) - Invalid signature!

   [not loaded]   8 Apple tasks

   [loaded]   160 Apple tasks

   [running]   70 Apple tasks

 

System Launch Daemons:

   [not loaded]   46 Apple tasks

   [loaded]   160 Apple tasks

   [running]   85 Apple tasks

 

Launch Agents:

   [running]   com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

   [running]   com.epson.ecrp.launcher.plist (2016-04-05) [Support]

   [loaded]   com.epson.esua.launcher.plist (2016-03-28) [Support]

   [running]   com.epson.eventmanager.agent.plist (2014-09-21) [Support]

   [loaded]   com.google.keystone.agent.plist (2016-03-02) [Support]

   [not loaded]   com.oracle.java.Java-Updater.plist [Support]

 

Launch Daemons:

   [loaded]   com.adobe.fpsaud.plist (2016-06-13) [Support]

   [loaded]   com.apple.aelwriter.plist

   [loaded]   com.google.keystone.daemon.plist (2016-03-02) [Support]

   [not loaded]   com.oracle.java.Helper-Tool.plist [Support]

 

User Launch Agents:

   [failed]   com.amazon.cloud-player.plist (2014-05-19) [Support]

   [running]   com.amazon.music.plist (2016-04-22) [Support]

   [failed]   com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2012-01-27) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

 

User Login Items:

   iTunesHelper   Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Other Apps:

   [running]   com.apple.AmbientDisplayAgent

   [loaded]   com.apple.BKAgentService

   [running]   com.apple.ImageCaptureExtension2.78432

   [loaded]   com.apple.MailServiceAgent

   [running]   com.etresoft.EtreCheck.96992

   [loaded]   403 Apple tasks

   [running]   172 Apple tasks

 

Internet Plug-ins:

   Default Browser: 601 - SDK 10.11 (2016-05-17)

   QuickTime Plugin: 7.7.3 (2016-05-17)

 

User internet Plug-ins:

   Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

 

Safari Extensions:

   Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-03-11)

 

3rd Party Preference Panes:

   Flash Player (2016-06-13) [Support]

   Line6AudioMIDI (2013-08-21) [Support]

 

Time Machine:

   Skip System Files: NO

   Mobile backups: OFF

   Auto backup: YES

   Volumes being backed up:

       Macintosh HD: Disk size: 999.35 GB Disk used: 401.37 GB

   Destinations:

       Gregory Shoemaker's Time Ca [Network]

       Total size: 998.06 GB

       Total number of backups: 115

       Oldest backup: 6/26/12, 9:44 PM

       Last backup: 6/24/16, 8:18 AM

       Size of backup disk: Too small

           Backup size 998.06 GB < (Disk used 401.37 GB X 3)

 

Top Processes by CPU:

        2%   WindowServer

        1%   fontd

        1%   kernel_task

        0%   askpermissiond

 

Top Processes by Memory:

   899 MB   kernel_task

   221 MB   mds_stores

   135 MB   mdworker(9)

   74 MB   storeassetd

   61 MB   Finder

 

Virtual Memory Information:

   8.77 GB   Free RAM

   3.22 GB   Used RAM (1.18 GB Cached)

   0 B   Swap Used

 

Diagnostics Information:

   Jun 24, 2016, 09:07:32 AM   Self test - passed

   Jun 21, 2016, 12:01:07 PM   /Library/Logs/DiagnosticReports/Kernel_2016-06-21-120107_[redacted].panic [Details]


Posted on Jun 24, 2016 8:08 AM

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Q: Mid 2011 27" crash and reboot problem

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