Victoria L.
Level 1 (8 points)
Desktops

Q: Two Step Verification Problem

Safety Concern, am I safe? Using the two step verification, the location map notification is showing my iPad & iPhone 6+ are being used in Salt Lake City, UT and I am in Virginia.  I also never received the recovery numbers that are referenced on two step verification instruction. The iMac will not connect to safari, I cannot connect to iCloud to enter the new password...Could I have a virus? Should Facebook be using Safari? Thanks so much!

iPhone 6 Plus

Posted on Jun 7, 2016 7:06 PM

by BBoiss,Apple recommended
BBoiss BBoiss
Level 4 (1,404 points)
Apple Music
A:

Victoria L. wrote:

 

Safety Concern, am I safe? Using the two step verification, the location map notification is showing my iPad & iPhone 6+ are being used in Salt Lake City, UT and I am in Virginia.  I also never received the recovery numbers that are referenced on two step verification instruction. The iMac will not connect to safari, I cannot connect to iCloud to enter the new password...Could I have a virus? Should Facebook be using Safari? Thanks so much!

Victoria,

 

It sounds like you actually have two-factor authentication, and yes this is very safe. Two-factor authentication for Apple ID - Apple Support

 

Unlike two-step verification, there is no recovery key that you have to lock away in a safe somewhere. You mentioned that your devices are being used in UT from the notifications you've been getting? That's weird, but your devices are with you now and when you go into iCloud.com, it displays their location as being there in Virginia, yes? Are these notifications for attempts to login to your account, or telling you that your devices are in these locations?

 

I would suggest reviewing this segment of the article I just posted...

 

View and manage your trusted devices

You can view and manage a list of your trusted devices in the Devices section of your Apple ID account page.

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Devices section.

The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view the model, serial number, and other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

You can also remove a trusted device. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone.

 

So long as you are in sole possession of your trusted devices, your account will be inaccessible to anyone else.

Posted on Jun 8, 2016 9:06 AM

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Victoria L.

Q: Two Step Verification Problem

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  • Helpful answers

  • by BBoiss,Apple recommended

    BBoiss BBoiss Jun 8, 2016 9:06 AM in response to Victoria L.
    Level 4 (1,404 points)
    Apple Music
    Jun 8, 2016 9:06 AM in response to Victoria L.

    Victoria L. wrote:

     

    Safety Concern, am I safe? Using the two step verification, the location map notification is showing my iPad & iPhone 6+ are being used in Salt Lake City, UT and I am in Virginia.  I also never received the recovery numbers that are referenced on two step verification instruction. The iMac will not connect to safari, I cannot connect to iCloud to enter the new password...Could I have a virus? Should Facebook be using Safari? Thanks so much!

    Victoria,

     

    It sounds like you actually have two-factor authentication, and yes this is very safe. Two-factor authentication for Apple ID - Apple Support

     

    Unlike two-step verification, there is no recovery key that you have to lock away in a safe somewhere. You mentioned that your devices are being used in UT from the notifications you've been getting? That's weird, but your devices are with you now and when you go into iCloud.com, it displays their location as being there in Virginia, yes? Are these notifications for attempts to login to your account, or telling you that your devices are in these locations?

     

    I would suggest reviewing this segment of the article I just posted...

     

    View and manage your trusted devices

    You can view and manage a list of your trusted devices in the Devices section of your Apple ID account page.

    1. Go to your Apple ID account page.
    2. Sign in with your Apple ID.
    3. Go to the Devices section.

    The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view the model, serial number, and other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

    You can also remove a trusted device. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone.

     

    So long as you are in sole possession of your trusted devices, your account will be inaccessible to anyone else.

  • by Victoria L.,

    Victoria L. Victoria L. Jun 26, 2016 1:05 PM in response to Victoria L.
    Level 1 (8 points)
    Desktops
    Jun 26, 2016 1:05 PM in response to Victoria L.

    someone has control over my accounts via a compromised email. The Apple Store assisted in removing Facebook and changed my password but whoever is in control continues to change the password. It allowed Facebook & Microsoft to invade the iMac & 6+ phone. I appear to have two accounts going here, one under Victoria L & another under Victoria C

    please look at my last post. I'm at a loss & do not know who to trust!