dbatten4
Level 1 (4 points)
Apple Music

Q: New iPhone and updated to iOS 9.3.2, Apple Music not showing

I Recently bought a new iPhone 6 and updated to iOS 9.3.2. After restoring my new phone from a backup of my old phone, all my music downloaded through Apple Music has disappeared in the music app. The music app is showing songs I have purchased though iTunes Store though. I've tried turning Apple Music toggle in settings on and off, tried resetting the phone, all doesn't seem to be working. Any suggestions would be greatly appreciated. Thanks

iPhone 6, iOS 9.3.2

Posted on Jun 27, 2016 6:38 AM

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dbatten4

Q: New iPhone and updated to iOS 9.3.2, Apple Music not showing

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  • by sarah_s1,

    sarah_s1 sarah_s1 Jun 27, 2016 7:35 PM in response to dbatten4
    Community Specialists
    Jun 27, 2016 7:35 PM in response to dbatten4

    Hello dbatten4,


    Thank you for being part of the Apple Community!

     

    If I understand correctly, after restoring a back up from your old iPhone to your new iPhone 6, the music that was downloaded from Apple Music onto the old iPhone is not downloaded to the new phone.  I listen to music all day while working so I completely understand needing access to all your music.

     

    The first suggestion I have is to make sure that iCloud Music Library is turned on.

    How to turn on iCloud Music Library

     

    On your iPhone, iPad, or iPod touch

     

    1. In the Apple Music app, tap the profile icon and sign in with the same Apple ID and password that you use for your Apple Music membership.
    2. From your device's Home screen, go to Settings > Music, and turn on iCloud Music Library.​
    3. If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library.

     

    Be sure you are signed into Apple Music with the same AppleID that was used on the old iPhone.  Additional information can be found here:

    Sync Apple Music across your iPhone, iPad, iPod touch and computer

     

    You may also need to re-download any music that you want to be able to listen to off line.  You will be able to tell the whether it is downloaded by the icon next to it.

    About iCloud Music Library icons and status

     

    Cheers!