bambino
Level 1 (4 points)
iPhone

Q: iphone 5c wont charge past 2 percent

my iphone will not charge past 2% every time the battery drops under 10% it wont charge for at least 2 days

Posted on Jun 27, 2016 6:42 PM

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bambino

Q: iphone 5c wont charge past 2 percent

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  • by sarah_s1,

    sarah_s1 sarah_s1 Jun 28, 2016 9:28 AM in response to bambino
    Community Specialists
    Jun 28, 2016 9:28 AM in response to bambino

    G'day bambino, 

     

    Thank you for using Apple Support Communities. 

     

    I see that your iPhone will not charge past 2% when it drops below 10% total charge. I rely on my iPhone daily, so I know how critical it is we get this charging issue resolved. I have several things I'd like you to try. 

     

    First, use this article and make sure that you have a recent backup of your iPhone's important data. 

    How to back up your iPhone, iPad, and iPod touch

     

    Next, use this resource and try to update the iOS software. It's always good to have the latest software updates. 

    Update the iOS software on your iPhone, iPad, or iPod touch 

     

    And finally, use If your iPhone, iPad, or iPod touch won‘t charge for help if you have an issue charging, specifically, this section:

     

    If your device won’t charge or charges slowly

    If you have very low battery and plug into power, a black screen or a black screen with a red battery might appear for a few minutes. Follow these steps and try again after each:

    1. Check your charging cable and USB adapter for signs of damage,* like breakage or bent prongs. Don't use damaged accessories.
      Lightning to USB and a USB wall adapter
    2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet. 
    3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
      The lightning port on the iPhone 6s
    4. Let your device charge for a half hour (If your device is unresponsive afterward, learn what to do).
    5. Force restart your device: Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds, until you see the Apple logo. Then let your device charge for another half hour.
    6. If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.

    *If you're unsure about whether an accessory is damaged, take it to an Apple Retail Store or Apple Authorized Service Provider for evaluation, or contact Apple Support.

     

    Additionally, you can find information on your iPhone's battery life below:

    Maximizing Battery Life and Lifespan

     

    Cheers!