Suzanne Western Australia

Q: My Macbook Pro has been hacked by trolls - how do I secure my computer? How do I get rid of the trolls?

My Macbook Pro has been hacked by trolls in my home state of Western Australia - how do I secure my computer? How do I get rid of the trolls? Any advice from the Community would be welcome. For example, I know who the trolls are and why they're doing it, but are the Police interested in such 'personal' matters?

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.1)

Posted on Jun 27, 2016 6:19 PM

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Q: My Macbook Pro has been hacked by trolls - how do I secure my computer? How do I get rid of the trolls?

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Jun 28, 2016 12:33 AM in response to Suzanne Western Australia
    Level 10 (187,607 points)
    Desktops
    Jun 28, 2016 12:33 AM in response to Suzanne Western Australia

    Just what evidence do you have that yo have been hacked?

    Viruses, Trojans, Malware - and other aspects of Internet Security

    https://discussions.apple.com/docs/DOC-8573

    Effective defenses against malware and other threats

    https://discussions.apple.com/docs/DOC-8841

  • by Esquared,

    Esquared Esquared Jun 28, 2016 12:49 AM in response to Suzanne Western Australia
    Level 6 (8,405 points)
    Mac OS X
    Jun 28, 2016 12:49 AM in response to Suzanne Western Australia

    What exactly is happening that makes you sure you are hacked?

  • by Suzanne Western Australia,

    Suzanne Western Australia Suzanne Western Australia Jun 28, 2016 1:23 AM in response to Esquared
    Level 1 (4 points)
    Desktops
    Jun 28, 2016 1:23 AM in response to Esquared

    It's a long and very personal story. Suffice to say, there are two men intimately known to a former female work associate of mine. One is her boyfriend - possibly ex-boyfriend by now, I don't know - and the other is her brother. I know them both by name - but I don't 'know' either of them and they don't know me. They both infiltrated my Facebook account using fake avatars - it seems to be a familiar trope on both Facebook and the Internet at large - when my professional and personal relationship with this woman went pear-shaped. That in itself is another long and confusing story which I don't want to go into here. Anyway, I 'outed' both these 'boys' on Facebook, and now I think there's a revenge trope happening. I think these 2 have guessed my easy to guess password to my Apple Mac to gain absolute access to my computer: that's my big concern. How do I know? There's a 'numeral' system they use as part of the psychological abuse going on here: 1 is the woman; 5 is the boyfriend; 8 is the brother; 6 is me and 0 is nought. So for example, in the Applications icon on my Mac dock, a numeral 1 appears - is there for a while - and then disappears again by magic and then reappears again. When I go in to the icon, there's an 'update' to Garageband 6.0.5 - which I click on update I get an error 100 message and then the message comes up that it's out of date or another user has purchased it.

    So - what can I do here and how are they doing it? I am very tempted to go to the police... but that still won't resolve the current problem of the abuse and that they have control of my computer.

    I should add that I am not particularly computer literate or interested in technology beyond that it works for me and enables me to communicate and do my work.

  • by lllaass,Helpful

    lllaass lllaass Jun 28, 2016 1:37 AM in response to Suzanne Western Australia
    Level 10 (187,607 points)
    Desktops
    Jun 28, 2016 1:37 AM in response to Suzanne Western Australia

    - I would backup data and the boot to Recovery

    OS X: About OS X Recovery - Apple Support

    and the erase/format the startup disk and reinstall OSX and reinstall apps and then restore data

    - Also change the passwords for all accounts to very strong and long passwords. Make sure you look at the rescue email addresses for the accounts since maybe those got change.  It appears from your statement "guessed my easy to guess password to my Apple Mac to gain absolute access to my computer:"

    - You might also want to contact your financial institutions if yo think they compromised those.

  • by Suzanne Western Australia,

    Suzanne Western Australia Suzanne Western Australia Jun 28, 2016 1:38 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Jun 28, 2016 1:38 AM in response to lllaass

    Thank you. That's a really good suggestion. I will do that and hopefully that will fix my problem with these abusers.

  • by Esquared,

    Esquared Esquared Jun 28, 2016 1:45 AM in response to Suzanne Western Australia
    Level 6 (8,405 points)
    Mac OS X
    Jun 28, 2016 1:45 AM in response to Suzanne Western Australia

    The personal stuff wasn't exactly necessary, but thanks for the clarification.

     

    I'm with Illaas: backup and reinstall the lot, and be sure to change your passwords on all social media and cloud accounts: make those hard to guess.