STYT13
Level 1 (4 points)
iPhone

Q: iPhone 6, 9.3.2 skips first 20-30 seconds of songs at random

My iPhone 6 running the newest iOS, 9.3.2, randomly seems to skip the first 20-30 seconds of a song. When displayed in the song view, the length of the song is also altered, but when I exit back to the full album view on the phone, the length is what it should be. There seems to be no reason or rhyme as to which songs are affected. Quitting and reopening the music app sometimes works, but the issue usually only happens to one song at a time (that I can tell) and is seemingly arbitrary. I have no special settings for these songs and they do not behave this way in iTunes. I don't have them set to shuffle, so it wouldn't glitch when synced over as that feature is no longer supported on the phone. The problem will randomly go away and my phone will select new songs to fall victim to this. I have yet to erase and resync my music so I will try that if nothing else comes up as a solution. I can't think of anything that would cause this other than an iOS glitch.

iPhone 6, iOS 9.3.2

Posted on Jun 27, 2016 4:34 PM

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STYT13

Q: iPhone 6, 9.3.2 skips first 20-30 seconds of songs at random

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  • Helpful answers

  • by irina_w,Helpful

    irina_w irina_w Aug 21, 2016 12:21 PM in response to STYT13
    Community Specialists
    Aug 21, 2016 12:21 PM in response to STYT13

    Greetings and salutations STYT13!


    From what you've posted, it seems that the Music App on your iPhone isn't reading your music tracks correctly since you updated to iOS 9.3.2. When I play my music on my iPhone, I expect it to play everything as well. I'll make sure you can hear the entire song.


    Before beginning any troubleshooting, I always recommend you back up your device and import the pictures to make sure your personal information is safe.​


    How to back up your iPhone, iPad, and iPod touch

    Import photos and videos from your iPhone, iPad, or iPod touch

     

    Erasing and resyncing the music on your iPhone is a great first step. The quickest way to erase the music on your phone is by going to Settings > General > Storage & iCloud Storage. The tap "Manage Storage" under Storage and not iCloud. Tap on Music > Edit to select the red minus sign then delete the music only. After your music has been removed, you can sync your music back to your iPhone.​


    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

     

     

    The next thing to try is to reset all settings on your iPhone. Settings > General > Reset > Reset All Settings.

    What Reset All Settings does: Reloads all default settings: forgets your Wi-Fi networks, removes changes to Alert Styles in Notifications, Turns off Locations Services for third-party apps, sets Sounds, Brightness, and Wallpaper back to original configurations, removes Battery Usage statistics, turns off Siri, turns off Cellular Data, disables Wi-Fi sync, sets Auto-lock back to 1 minute, removes added International keyboards, and turns off all Accessibility options.

    What it doesn't do: This option does NOT delete anything - pictures, contacts, music, apps, nothing. All media and contents will remain after the phone resets.


    If the Music App is still passing over song intros, the problem could be how the iOS was installed. Since the problem you've had may have taken time to reproduce by the time you get to this point, you might want to back up and import photos and videos from your iPhone again. This procedure will erase everything from your phone.


    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

    The first time through, set up your phone "As a new iPhone" instead of restoring your backup. Log into iTunes and iCloud and sync your music and information to your phone instead of restoring the backup at this time. Once you're confidant that your Music App is playing the whole song again, you can restore your backup.

    Restore your iPhone, iPad, or iPod touch from a backup

     

    Happy listening!

  • by STYT13,

    STYT13 STYT13 Aug 21, 2016 12:25 PM in response to irina_w
    Level 1 (4 points)
    iPhone
    Aug 21, 2016 12:25 PM in response to irina_w

    Thank you for all of your info! I've tried the first suggestion as that was the least time consuming and while I haven't run into a problem yet, time will tell. I'm very familiar with the other processes you described, but thank you all the same for your detailed response.