mia0817mac
Level 1 (5 points)
iPhone

Q: My charger won't fit into the slot anymore

I had an otter box on my phone, with it covering the charger slot. I spilled some water on my phone in that area, but it wasn't completely submerged. I put my phone in rice even though nothing was wrong with the phone, just in case. After, I went to charge my phone and the charger wouldn't fit in the slot. I tried cleaning it out with a paper clip and some dirt came out, but it didn't work. I also tried cleaning it with a tooth brush and blow drying it, but nothing. What can I do?

iPhone 5s, null

Posted on Jun 28, 2016 2:37 PM

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mia0817mac

Q: My charger won't fit into the slot anymore

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  • by steven_a1,

    steven_a1 steven_a1 Jun 29, 2016 9:12 AM in response to mia0817mac
    Community Specialists
    Jun 29, 2016 9:12 AM in response to mia0817mac

    Hello mia0817mac!

     

    Just to make sure I am understanding correctly, you tried to charge your iPhone after it got a little bit of water near the charging slot but the Lightning Cable is no longer able to fit into the slot.  It's important to be able to plug in the charging adapter so that you can use your iPhone without the battery dying.

     

    If you're able to get the cable plugged in, then take a look at this article for steps to do if it isn't charging: 

     

    If your iPhone, iPad, or iPod touch won‘t charge

     

    However, if the Lightning adapter won't fit inside the slot at all for you to be able to test out the above steps, then it would most likely need to be serviced.  To see about service options, you can either contact Apple Support or find an Apple Authorized Service Provider or Apple store near you:

     

    Contact Support

     

    Find Locations

     

    Have a great day!