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Q: 13" Macbook Air - Mid 2013 keeps crashing randomly

My 13" Macbook Air - Mid 2013 started crashing randomly since morning. It has crashed atleast 8 times since the last 3 hours. The computer is not hot and no CPU load was there when it crashed. I was only browsing a couple of websites with single or a couple tabs open. No other apps/processes were activate by me apart from the usual background stuff. I tried disabling Spotlight using the terminal assuming it to be overloading the CPU but even that didn't work Any help would be much appreciated.


I am providing the latest etrecheck results below,

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-28 19:34:45

Download EtreCheck from https://etrecheck.com

Runtime 1:43

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

 

Problem: No problem - just checking

Description:

Computer keeps crashing randomly 2-3 times every hour even when just browsing with a single tab opened in safari.

 

Hardware Information:

    MacBook Air (13-inch, Mid 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Air - model: MacBookAir6,2

    1 1.3 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Not upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 585

 

Video Information:

    Intel HD Graphics 5000

        Color LCD 1440 x 900

 

System Software:

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information:

    APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 120.11 GB (34.40 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 120.47 GB Online

 

USB Information:

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Configuration files:

    /etc/hosts - Count: 2

 

Gatekeeper:

    Mac App Store and identified developers

 

Unknown Files:

    ~/Library/LaunchAgents/com.ciscodrm.vgconnect.plist

        sh -c $HOME/Library/NDSPCShowServer.CiscoDRM/NDSPCShowServer.CiscoDRM.bundle/Contents /Resources/launch.sh

    ~/Library/LaunchAgents/com.ciscodrm.vgconnect.uninstall.plist

        sh -c /tmp/vgconnect.CiscoDRM/condUninstall.sh

    ~/Library/LaunchAgents/com.tatasky.tataskymobile.plist

        ~/Library/UninstallTataSkyMobile.sh

    3 unknown files found. [Check files]

 

Kernel Extensions:

        /Library/Extensions

    [not loaded]    com.mbbecm.driver.MBBDataCardEcmDriver (5.00.00.00 - SDK 10.8 - 2016-06-03) [Support]

 

        /Library/Extensions/MBBDataCardECMDriver_10_9.kext/Contents/PlugIns

    [not loaded]    com.mbbApp.driver.MBBAppUSBCDCECMControl (4.2.1 - SDK 10.8 - 2014-10-29) [Support]

    [not loaded]    com.mbbApp.driver.MBBAppUSBCDCECMData (4.2.1 - SDK 10.8 - 2014-10-29) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.27 - 2016-06-03) [Support]

    [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.27 - 2016-06-03) [Support]

    [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.19 - 2016-06-03) [Support]

    [not loaded]    com.zte.driver.cdc_usb_bus (1.0.19 - 2016-06-03) [Support]

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    152 Apple tasks

    [running]    79 Apple tasks

 

System Launch Daemons:

    [not loaded]    44 Apple tasks

    [loaded]    161 Apple tasks

    [running]    86 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-12-25) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2013-12-19) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist (2016-06-14) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-03-07) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2013-12-19) [Support]

    [loaded]    com.tunnelbear.mac.tbeard.plist (2015-06-06) [Support]

    [not loaded]    org.eyebeam.SelfControl.plist (2016-04-14) [Support]

 

User Launch Agents:

    [running]    com.ciscodrm.vgconnect.plist (2014-12-10) [Support]

    [loaded]    com.ciscodrm.vgconnect.uninstall.plist (2016-06-10) [Support]

    [loaded]    com.tatasky.tataskymobile.plist (2016-06-10) [Support]

 

User Login Items:

    Flux    Application  (/Applications/Flux.app)

    Google Drive    Application  (/Applications/Google Drive.app)

    Caffeine    Application  (/Applications/Caffeine.app)

    TunnelBear    Application  (/Applications/TunnelBear.app)

 

Other Apps:

    [running]    com.etresoft.EtreCheck.67232

    [running]    com.google.GoogleDrive.23712

    [running]    com.lightheadsw.caffeine.22112

    [running]    com.microsoft.OneDrive-mac.29472

    [loaded]    com.microsoft.OneDriveLauncher

    [running]    com.tunnelbear.mac.TunnelBear.31712

    [running]    org.herf.Flux.23392

    [loaded]    398 Apple tasks

    [running]    192 Apple tasks

 

Internet Plug-ins:

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2012-08-09) [Support]

    FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

    QuickTime Plugin: 7.7.3 (2016-05-18)

    AdobePDFViewerNPAPI: 11.0.03 - SDK 10.6 (2015-04-23) [Support]

    AdobePDFViewer: 11.0.03 - SDK 10.6 (2015-04-23) [Support]

    Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-18)

    SharePointBrowserPlugin: 14.3.9 - SDK 10.6 (2013-11-22) [Support]

    PepperFlashPlayer: 22.0.0.192 - SDK 10.6 (2016-06-17) [Support]

    JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-22) Check version

 

Safari Extensions:

    Adguard AdBlocker - adguard - http://adguard.com (2016-06-02)

    Reddit Enhancement Suite - Steve Sobel - http://redditenhancementsuite.com/ (2016-02-02)

 

3rd Party Preference Panes:

    Flash Player (2016-06-14) [Support]

    Java (2016-04-22) [Support]

 

Time Machine:

    Time Machine not configured!

 

Top Processes by CPU:

        11%    kernel_task

         3%    WindowServer

         2%    com.apple.WebKit.WebContent

         2%    fontd

         2%    com.apple.WebKit.Networking

 

Top Processes by Memory:

    533 MB    kernel_task

    520 MB    Safari

    201 MB    mdworker(11)

    193 MB    com.apple.WebKit.WebContent

    164 MB    Google Drive

 

Virtual Memory Information:

    203 MB    Free RAM

    3.80 GB    Used RAM (1.06 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Jun 28, 2016, 07:30:09 PM    Self test - passed

    Jun 28, 2016, 10:28:41 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-06-28-102841_[ redacted].cpu_resource.diag [Details]

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Jun 27, 2016, 04:42:27 PM    ~/Library/Logs/DiagnosticReports/usernoted_2016-06-27-164227_[redacted].crash

        /usr/sbin/usernoted

MacBook Air (13-inch Mid 2013), OS X El Capitan (10.11.5)

Posted on Jun 28, 2016 7:16 AM

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