leonardo da vinci
Level 1 (5 points)
iTunes

Q: My music

i have windows 7 (my apple is defect and itunes 12.4. i could only here some tracks. why? most of my tracks are grey. screenshot itunes.JPGsee my screenshot

Mac OS X (10.7.5)

Posted on Jun 28, 2016 5:24 AM

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leonardo da vinci

Q: My music

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  • Helpful answers

  • by sarah_s1,

    sarah_s1 sarah_s1 Jun 28, 2016 5:32 PM in response to leonardo da vinci
    Community Specialists
    Jun 28, 2016 5:32 PM in response to leonardo da vinci

    Hi leonardo da vinci,

     

    Thanks for coming to us in the Apple Support Communities for help. From your post, I understand that a lot of your tracks in iTunes are grey and not available. I know that it's important to have access to all of your music, so I'm happy to provide some clarification for this.

     

    What you are seeing is an iCloud Music Library icon showing that these tracks are available to download. Clicking the iCloud icon should download them to your computer again. See more about this in our article here:

     

    About iCloud Music Library icons and status

     

    I hope this helps to clarify things. Cheers!

  • by leonardo da vinci,

    leonardo da vinci leonardo da vinci Jun 29, 2016 12:36 AM in response to sarah_s1
    Level 1 (5 points)
    iTunes
    Jun 29, 2016 12:36 AM in response to sarah_s1

    the download does not work. i see the icon cloud when i go over this icon the word 'laden appears. but when i click on this button nothing happens.

  • by MoonJ.,

    MoonJ. MoonJ. Jun 29, 2016 9:24 AM in response to leonardo da vinci
    Community Specialists
    Jun 29, 2016 9:24 AM in response to leonardo da vinci

    Thanks for following up with that information.

     

    If it is not downloading the tracks for you, then check out the details in that article regarding gray tracks:

     

    If your songs appear in light gray text

    Your songs might appear in iTunes in light gray text for a variety of reasons. Those reasons include:

    • You're not connected to iCloud Music Library. If you see a Disconnected icon in the upper-right corner of iTunes, you're not connected to iCloud Music Library. Click the icon to reconnect.
    • The song isn't in Apple Music or isn't available in your current country. These songs also appear in gray if you search for them in Apple Music.
    • Restrictions are turned on for explicit tracks. Learn more about Restrictions.
    • An artist or content provider made changes or edits to an album. You might need to remove the album from your library and add it back from the Apple Music catalog.

    About iCloud Music Library icons and status

     

    Have a great rest of your day, cheers!