claymca

Q: Forwarding an email with a PDF attachment corrupts the attachment

I have some users with an exchange 2007 account. When they forward an email with an attachment the attachment becomes corrupt.

 

iPhone 5 with iOS 7.1

iPhone 4s with iOS 7.1

iOS 7.1

Posted on May 21, 2014 7:27 AM

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Q: Forwarding an email with a PDF attachment corrupts the attachment

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  • by wogboy112,

    wogboy112 wogboy112 May 25, 2014 6:20 PM in response to claymca
    Level 1 (0 points)
    May 25, 2014 6:20 PM in response to claymca

    Did you ever get this sorted?

  • by claymca,

    claymca claymca May 27, 2014 9:39 AM in response to wogboy112
    Level 1 (3 points)
    May 27, 2014 9:39 AM in response to wogboy112

    Nope.

  • by bigalusn,

    bigalusn bigalusn May 27, 2016 6:35 AM in response to claymca
    Level 1 (4 points)
    May 27, 2016 6:35 AM in response to claymca

    having the same issue on this old post.

     

    iOS 9.3.3,(signed up for beta to see if it helps) on iPhone and Ipad 2 air.

     

    Exchange mail (actually office 365)

     

    every time I forward an e-mail with attachments, the end user can't read it since the attachments become corrupt....

     

    note this is only happening to two users, with apple devices. Not everyone.

  • by Michael 27,

    Michael 27 Michael 27 Jun 29, 2016 2:45 AM in response to bigalusn
    Level 1 (8 points)
    iPad
    Jun 29, 2016 2:45 AM in response to bigalusn

    HI I have a similar problem too... I'm using an iPad Pro  I can't see the attachments (PDFs) in mail ( using IMAP).

    can anyone help? I opened the same email from my iPhone and was able to see the attachments.

  • by Gorgi.R,

    Gorgi.R Gorgi.R Jul 7, 2016 3:57 AM in response to claymca
    Level 1 (13 points)
    iPhone
    Jul 7, 2016 3:57 AM in response to claymca

    We too experience this issue.

    It started with iOS 9.3.x and it is causing great frustration to many users that expect basic email communication to work using their mobile devices.

    Surely Apple must / should be aware of  this but pretends like nothing is wrong

    I have a similar thread open, if anyone could contribute it would be great.

     

    We too have MS exchange 2007 SP3 UR16

    iOS users connect via Active Sync

     

    Hope Apple comes up with a fix soon.

    /GR

  • by Michael 27,

    Michael 27 Michael 27 Jul 7, 2016 8:49 PM in response to Gorgi.R
    Level 1 (8 points)
    iPad
    Jul 7, 2016 8:49 PM in response to Gorgi.R

    Hi,

     

    As a temporary solution what I did is I downloaded the Microsoft outlook app, and synced my IMAP email to that. Now I'm receiveing all the pdf attachments. However when I use the Apple mail it doesn't work. none of these mails have the full features of the professional ( MS outook)  we can't even use a professional email signature with our company logo.

     

    I hope they do something about it soon...

     

    Micheal