Q: Apple charged me 9 times when i tried to update my payment info

Question

yev_gen

Level 1 (4 points)

iCloud

Q: Apple charged me 9 times when i tried to update my payment info

I found that my payment info was not full, i added more info and pressed save. Sure, i have had few errors, but after it - everything was correct and saved. After it i found that i still don't have full info. Also i tried to add user to my family account, but i've got error that this user located in another zone, after it i found that i was charged by apple 9! Nine CARL! 9 times!

I'm very upset about that. I was not waiting so stupid situation from apple.

how can i get money back? Thanks

apple id, OS X El Capitan (10.11.5)

Posted on Jun 29, 2016 10:38 AM

I have this question too

Solved

ChrisJ4203

Level 9 (58,097 points)

iPhone

A:

The system you describe is the company your credit card is issued from. They are the ones to remove the hold, not Apple. Discuss this with them.

Posted on Jun 29, 2016 10:46 AM

Q: Apple charged me 9 times when i tried to update my payment info

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by Appleisboss,

Appleisboss Jun 29, 2016 10:39 AM in response to yev_gen
Level 2 (206 points)

iPhone

Jun 29, 2016 10:39 AM in response to yev_gen

I Have an email link to apple that you can email to discuss a refund. I'll go look for the email!
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by Appleisboss,

Appleisboss Jun 29, 2016 10:41 AM in response to Appleisboss
Level 2 (206 points)

iPhone

Jun 29, 2016 10:41 AM in response to Appleisboss

Try emailing iTunesStoreSupport@apple.com . They may not respond today, but they should get back to you fairly quickly! Good luck!
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by ChrisJ4203,Helpful

ChrisJ4203 Jun 29, 2016 10:42 AM in response to yev_gen
Level 9 (58,097 points)

iPhone

Jun 29, 2016 10:42 AM in response to yev_gen

You are not addressing Apple here, this is a user to user support forum.

Whenever you make any changes to credit card information, iTunes sends a test to verify card information. This is not an actual charge, but a hold. The hold should be removed by the credit card company within a day or so. See this support document for an explanation. iTunes Store charges on credit and debit card statements - Apple Support
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by yev_gen,

yev_gen Jun 29, 2016 10:43 AM in response to ChrisJ4203
Level 1 (4 points)

iCloud

Jun 29, 2016 10:43 AM in response to ChrisJ4203

More then 24 hours past from the first charge, it's not great money, but it seems like system works not perfect

thanks
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by Appleisboss,

Appleisboss Jun 29, 2016 10:44 AM in response to Appleisboss
Level 2 (206 points)

iPhone

Jun 29, 2016 10:44 AM in response to Appleisboss

LLet me know how this works! I've had to email them before!
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Accepted Answer · Jun 29, 2016 10:46 AM

ChrisJ4203

Level 9 (58,097 points)

iPhone

Jun 29, 2016 10:46 AM in response to yev_gen

The system you describe is the company your credit card is issued from. They are the ones to remove the hold, not Apple. Discuss this with them.

Q: Apple charged me 9 times when i tried to update my payment info

All replies Helpful answers

by Appleisboss,

by Appleisboss,

by ChrisJ4203,★Helpful

by yev_gen,

by Appleisboss,

by ChrisJ4203,Solvedanswer

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by ChrisJ4203,Helpful