nibbs

Q: Printer Issue - OR computer issue??

Screen Shot 2016-06-29 at 4.24.38 PM.png

Hi all.

For the past little while every time I plug my printer ( HP Laser jet p1102) into my computer (mac air 10.11.1) I get the message above. Very strange!!

The printer was working fine until this message started appearing. Has anyone else ever seen this message??

thanks in advance

nibbs

MacBook Air, OS X El Capitan (10.11.1)

Posted on Jun 28, 2016 11:40 PM

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Q: Printer Issue - OR computer issue??

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  • by steven_a1,

    steven_a1 steven_a1 Jun 29, 2016 12:14 PM in response to nibbs
    Community Specialists
    Jun 29, 2016 12:14 PM in response to nibbs

    Hi there nibbs,

     

    Welcome to the Apple Support Communities! It sounds like you are receiving an error when you plug in your HP Laserjet P1102 printer via USB to your MacBook Air. I know that having a printer available is very important; I'll be glad to provide you with some steps to resolve this.

     

    To begin, take a look at this support article:

     

    Get help resolving printer issues on your Mac

     

    Beyond that, let's have you try to repair the disk permissions using Disk Utility:

     

    1. Click on Finder
    2. Select the Applications folder
    3. Double-click on Disk Utility
    4. Select Macintosh HD along the left side
    5. Click First Aid along the top of the Disk Utility window

    *Note: This process can take a bit of time and your computer may be slower while First Aid is running. You'll get a notification when First Aid is complete.

     

    Once First Aid has finished up, you can quit Disk Utility, disconnect your printer, and then restart your Mac. After it starts up, plug in your printer again.

     

    If the same issue persists, check to make sure that the firmware for your printer is up-to-date. Here is the link:

     

    http://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-se ries/4110394/model/4110303#Z7_3054ICK0K8UDA0AQC11TA930C7

     

    All the best!

  • by nibbs,

    nibbs nibbs Jul 2, 2016 5:50 PM in response to nibbs
    Level 1 (8 points)
    Mac OS X
    Jul 2, 2016 5:50 PM in response to nibbs

    Just saw this reply now. Thanks so much. I will try and let you know.