HT201356: About your Apple ID email addresses
Learn about About your Apple ID email addresses
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All replies
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Helpful answers
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by kKhaled Aleashidi,Jun 28, 2016 10:32 AM in response to kKhaled Aleashidi
kKhaled Aleashidi
Jun 28, 2016 10:32 AM
in response to kKhaled Aleashidi
Level 1 (9 points)
Wireless<Image Edited by Host to Remove Personal Information>
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by King_Penguin,Jun 28, 2016 10:35 AM in response to kKhaled Aleashidi
King_Penguin
Jun 28, 2016 10:35 AM
in response to kKhaled Aleashidi
Level 10 (132,261 points)
iTunesApple are not here, these are user-to-user forums - and because of that I've asked the hosts to remove your email from your reply as it contains your email address (you shouldn't post personal info on any public forum).
Were you getting the reset link below the two questions that you were being asked, on only the popup after guessing your answers ? The link will only show if you have a verified rescue email address on your account (an additional/alternate email address is different) on the account.
Contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : If you forgot the answers to your Apple ID security questions
If you can't reset your security questions
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
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by King_Penguin,Jun 28, 2016 11:13 AM in response to kKhaled Aleashidi
King_Penguin
Jun 28, 2016 11:13 AM
in response to kKhaled Aleashidi
Level 10 (132,261 points)
iTunesYou've tried calling it ? It's an international call here to the UK. If it's not working use the form that I gave
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Jun 28, 2016 1:42 PM in response to King_Penguinby kKhaled Aleashidi,i am Clicking for "Add Rescue Email Address"
. . . . But does not respond (Like I do't click on it.)
. . . i don't receive any thing on email
. . i'm sure it's my email ( Rescue Email )
Sorry for inconvenience ^^
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by King_Penguin,Jun 29, 2016 12:20 AM in response to kKhaled Aleashidi
King_Penguin
Jun 29, 2016 12:20 AM
in response to kKhaled Aleashidi
Level 10 (132,261 points)
iTunesYou can't add a rescue email address if you don't know your answers, you will have to contact Support in your country to get the questions reset
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by King_Penguin,★HelpfulJun 29, 2016 11:21 AM in response to kKhaled Aleashidi
King_Penguin
Jun 29, 2016 11:21 AM
in response to kKhaled Aleashidi
Level 10 (132,261 points)
iTunesWhich has a 'verify email address' link below it.
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by kKhaled Aleashidi,Jun 29, 2016 11:29 AM in response to kKhaled Aleashidi
kKhaled Aleashidi
Jun 29, 2016 11:29 AM
in response to kKhaled Aleashidi
Level 1 (9 points)
Wirelessi am Clicking for "Add Rescue Email Address"
. . . . But does not respond (Like I do't click on it.)
. . . i don't receive any thing on email
. . i'm sure it's my email ( Rescue Email )
Sorry for inconvenience ^^
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Jun 29, 2016 3:30 PM in response to kKhaled Aleashidiby King_Penguin,★HelpfulYou have to contact Support to get the questions reset
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