Q: What can I do about my email being hacked
2 days ago, my email was compromised. Several people got unsolicited emails from Computer was locked until I followed online instructions, and it seemed fixed. I changed my password. I am running 10.7.5
But the same happened to our other Apple laptop, and we called the Apple Support phone number as it said online. A man with foreign accent helped us by remote to fix things, but then he said it would be $129 to optimize the computer. This alternate computer runs OS 10.6.3. We said no thanks, and he called back next day to sell again.
Are these people legitimate? They sound like they are, and since I connected with the Apple support # that I saw online, I thought it was OK. But our other laptop is now locked up again. Do you have any suggestions??? Any safe programs to download to fix this stuff. Thanks, Marjorie
MacBook Pro (17-inch 2.4 GHz), Mac OS X (10.6.3)
Posted on Jun 29, 2016 10:02 AM
If you just did an internet search for "Apple Support", it's likely that, especially if you used Google, the first item in the list was an ad for one of a number of rather shady operators. They tend to be very good at not actually saying they're Apple but making you think that they are.
The only numbers you should use to contact Apple are the ones you'll find on this website (or, of course, any call back numbers someone from Apple gives you directly).
Best of luck.
Posted on Jun 29, 2016 2:09 PM