HT201441: Turn off Find My iPhone Activation Lock

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djeyte

Q: I buy from Ebay  and it is locked on aplle ID so how could i find the old owner of this Iphone

i buy iphone 6 16GB carrier unlocked as second hand  but It was erased and locked by old owner apple Id how could i find out

iPhone 6, iOS 9.3.2, apple id locked

Posted on Jun 30, 2016 4:11 AM

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Q: I buy from Ebay  and it is locked on aplle ID so how could i find the old owner of this Iphone

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 30, 2016 4:19 AM in response to djeyte
    Level 10 (103,805 points)
    Apple TV
    Jun 30, 2016 4:19 AM in response to djeyte

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.


    I believe you should be able to get a refund from the seller providing you didn't choose to make a friends and family payment.


    If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.


     

  • by Eric Root,

    Eric Root Eric Root Jun 30, 2016 10:34 AM in response to djeyte
    Level 9 (71,450 points)
    iTunes
    Jun 30, 2016 10:34 AM in response to djeyte

    Contact Ebay for assistance.