vpol

Q: Mac OS crash when thunderbolt ethernet is UNPLUGGED

I'm experiencing a very strange issue.

 

When i unplug thunderbolt ethernet, in 1-2 minutes my Macbook Pro Retina 15 (Mid 2015) hangs with a black screen (keyboard light is on) for 15-30 seconds and than shuts down.

 

It happens even if the ethernet cable is unplugged (so i'm actually using wifi).

 

System needs the adapter to be plugged in.

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 29, 2016 2:07 PM

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Q: Mac OS crash when thunderbolt ethernet is UNPLUGGED

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  • by jdo_apple,

    jdo_apple jdo_apple Jun 30, 2016 8:39 AM in response to vpol
    Community Specialists
    Jun 30, 2016 8:39 AM in response to vpol

    Hello vpol,


    Thanks for that info and choosing the Apple Support Communities. I know how important having your Macbook Pro keep working when using Thunderbolt accessories is to you!


    If I understand correctly, when you unplug a Thunderbolt cable from the Thunderbolt port on your Macbook Pro, your Mac will go to a black screen after a minute and then shut down. To help narrow down and resolve this issue, please follow these steps:


    1. First, let’s make a backup of your personal data before we do anything:


    Backing up your Mac hard drive


    2. Next step would be to reset the System Management Controller (SMC) as this controls hardware on your Mac like the Thunderbolt port.


    Reset the System Management Controller (SMC) on your Mac


    3. Use Safe Mode to start up your Mac so that it performs certain checks, delete system cache files, verifies your startup disk, and attempts to repair directory issues if needed.


    Try safe mode if your Mac doesn't finish starting up
    Limited graphics performance in OS X recovery or safe mode


    Cheers!

  • by vpol,

    vpol vpol Jun 30, 2016 9:11 AM in response to jdo_apple
    Level 1 (4 points)
    Mac OS X
    Jun 30, 2016 9:11 AM in response to jdo_apple

    All done.

     

    The issue does not occur in safe mode.

     

    But occurs again in normal mode after reboot.

  • by jdo_apple,

    jdo_apple jdo_apple Jun 30, 2016 10:10 AM in response to vpol
    Community Specialists
    Jun 30, 2016 10:10 AM in response to vpol

    Thanks for that reply and additional info, it really helps! Since the issue did not occur in Safe Mode but came back after restarting normally, the next step would be to test in a new user to narrow down if this is an user specific issue or system wide:


    How to test an issue in another user account on your Mac


    If this issue doesn’t occur in the new user, then this is limited to your user account. You may want to manually migrate your personal data to a new user and test again.


    OS X El Capitan: Share files with others who use your Mac


    If this issue happens in the new user as well, this is probably system wide, and you would want to reinstall OS X in Recovery Mode and test again.


    OS X: About OS X Recovery


    Cheers and have a great day!

  • by Eric Root,

    Eric Root Eric Root Jun 30, 2016 1:45 PM in response to vpol
    Level 9 (71,259 points)
    iTunes
    Jun 30, 2016 1:45 PM in response to vpol

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by vpol,

    vpol vpol Jun 30, 2016 2:05 PM in response to jdo_apple
    Level 1 (4 points)
    Mac OS X
    Jun 30, 2016 2:05 PM in response to jdo_apple

    Yes, it happens with a new user.

     

    I've tried to reinstall, it doesn't help.

  • by vpol,

    vpol vpol Jun 30, 2016 2:11 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jun 30, 2016 2:11 PM in response to Eric Root

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-30 22:08:23

    Download EtreCheck from https://etrecheck.com

    Runtime 1:33

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information:

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 260

     

    Video Information:

        Intel Iris Pro

            Color LCD 3840 x 2400

     

    System Software:

        OS X El Capitan 10.11.6 (15G24b) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            MacOS (disk1) / : 249.77 GB (42.41 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to Gigabit Ethernet Adapter

     

    Configuration files:

        /etc/hosts - Count: 5

     

    Gatekeeper:

        Anywhere

     

    Kernel Extensions:

            /Applications/Parallels Desktop.app

        [loaded]    com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]

        [loaded]    com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]

        [loaded]    com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]

        [loaded]    com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-06-16) [Support]

     

            /Applications/Tunnelblick.app

        [not loaded]    net.tunnelblick.tap (20141104 (Tunnelblick build 4562) - 2016-05-16) [Support]

        [not loaded]    net.tunnelblick.tun (20141104 (Tunnelblick build 4562) - 2016-05-16) [Support]

     

            /Library/Extensions

        [loaded]    at.obdev.nke.LittleSnitch (3.7 nightly (4706) - SDK 10.11 - 2016-06-29) [Support]

     

            ~/Library/Application Support/Transmit/Transmit Disk.app

        [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2015-08-19) [Support]

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    151 Apple tasks

        [running]    80 Apple tasks

     

    System Launch Daemons:

        [not loaded]    45 Apple tasks

        [loaded]    158 Apple tasks

        [running]    88 Apple tasks

     

    Launch Agents:

        [running]    at.obdev.LittleSnitchUIAgent.plist (2016-06-20) [Support]

        [running]    com.ecamm.callrecorderhelper.plist (2016-05-11) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-06-21) [Support]

        [running]    org.gpgtools.Libmacgpg.xpc.plist (2015-09-23) [Support]

        [loaded]    org.gpgtools.gpgmail.enable-bundles.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid-user.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.gpgmail.updater.plist (2015-09-23) [Support]

        [loaded]    org.gpgtools.macgpg2.fix.plist (2015-03-08) [Support]

        [running]    org.gpgtools.macgpg2.shutdown-gpg-agent.plist (2015-03-08) [Support]

        [loaded]    org.gpgtools.macgpg2.updater.plist (2015-03-08) [Support]

     

    Launch Daemons:

        [running]    at.obdev.littlesnitchd.plist (2016-06-20) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [running]    com.docker.vmnetd.plist (2016-06-16) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-01) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-12) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-06-21) [Support]

        [loaded]    net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-07-31) [Support]

        [loaded]    org.gpgtools.gpgmail.patch-uuid.plist (2015-03-08) [Support]

     

    User Launch Agents:

        [loaded]    net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-07-10) [Support]

     

    User Login Items:

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

        [running]    com.docker.docker.44192

        [loaded]    com.docker.helper

        [running]    com.etresoft.EtreCheck.46112

        [loaded]    com.getdropbox.dropbox.loginhelper

        [running]    net.tunnelblick.tunnelblick.65312

        [loaded]    414 Apple tasks

        [running]    214 Apple tasks

     

    Internet Plug-ins:

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-29)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-06-29)

        PepperFlashPlayer: 22.0.0.192 - SDK 10.6 (2016-06-17) [Support]

        Google Earth Web Plug-in: 7.1 (2016-06-07) [Support]

        Unity Web Player: UnityPlayer version 5.1.2f1 - SDK 10.6 (2015-07-11) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-07) Check version

     

    Safari Extensions:

        1Password - AgileBits - https://agilebits.com/onepassword (2016-04-01)

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-14)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2016-06-16)

     

    Audio Plug-ins:

        CallRecorderFT: 1.3 - SDK 10.11 (2016-06-07) [Support]

        EcammAudioLoader: 1.0.4 - SDK 10.11 (2016-06-07) [Support]

        CallRecorder: v2.6 - SDK 10.11 (2016-06-07) [Support]

     

    3rd Party Preference Panes:

        Flash Player (2016-06-13) [Support]

        GPGPreferences (2016-06-30) [Support]

        Java (2016-04-26) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            MacOS: Disk size: 249.77 GB Disk used: 207.36 GB

        Destinations:

            DATA [Network]

            Total size: 3.00 TB

            Total number of backups: 17

            Oldest backup: 21/06/2016, 06:27

            Last backup: 29/06/2016, 23:46

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 249.77 GB X 3)

     

    Top Processes by CPU:

            28%    com.apple.WebKit.WebContent(20)

            22%    WindowServer

            14%    datagrip

            12%    Safari

             3%    kernel_task

     

    Top Processes by Memory:

        5.18 GB    com.apple.WebKit.WebContent(20)

        1.14 GB    kernel_task

        393 MB    Safari

        246 MB    datagrip

        246 MB    pycharm

     

    Virtual Memory Information:

        58 MB    Free RAM

        16.00 GB    Used RAM (3.06 GB Cached)

        1 MB    Swap Used

     

    Diagnostics Information:

        Jun 30, 2016, 09:14:40 PM    Self test - passed

        Jun 29, 2016, 09:55:19 PM    /Library/Logs/DiagnosticReports/pycharm_2016-06-29-215519_[redacted].hang

            /Applications/PyCharm.app/Contents/MacOS/pycharm

        Jun 29, 2016, 02:53:51 PM    ~/Library/Logs/DiagnosticReports/Telegram_2016-06-29-145351_[redacted].crash

            ru.keepcoder.Telegram - /Applications/Telegram.app/Contents/MacOS/Telegram

  • by vpol,

    vpol vpol Jun 30, 2016 2:13 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Jun 30, 2016 2:13 PM in response to Eric Root

    I've tried to remove nearly all software, especially that comes with kext.

  • by jdo_apple,

    jdo_apple jdo_apple Jun 30, 2016 2:31 PM in response to vpol
    Community Specialists
    Jun 30, 2016 2:31 PM in response to vpol

    Great, that info really helps to narrow down your issue. It sounds like you may have a hardware issue that needs further investigation. You have a couple of options:


    1. You can start with running the built in Apple Diagnostics test. This can provide additional info and reference codes to help address this further.


    Using Apple Diagnostics


    2. You can have an Apple repair tech inspect your Macbook Pro as they have more tools and can test for your specific situation. Please click this link for more info:


    Service Answer Center - Mac notebooks


    Cheers!