Munchkinsmom

Q: Is there anything I can do about Photo card templates uploading at an inordinate amount of time? It takes longer than 10 minutes. Very frustrating.

More times than not it takes so long for the Photo card template library to upload that I end up just quitting. There's nothing wrong with my wifi. And on some occasions, the app will upload with no problem very quickly. But most of the time it takes longer than 15-20 minutes. This has been the case for as long as I can remember.

iMac, OS X version 10.9

Posted on Jun 29, 2016 1:55 PM

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Q: Is there anything I can do about Photo card templates uploading at an inordinate amount of time? It takes longer than 10 minutes. ... more

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  • by alex_oz,

    alex_oz alex_oz Jun 30, 2016 8:34 AM in response to Munchkinsmom
    Community Specialists
    Jun 30, 2016 8:34 AM in response to Munchkinsmom

    Hi Munchkinsmom, 

     

    Thanks for using Apple Support Communities. 

     

    I understand that most of the time it is taking quite awhile for the Photo card template library to upload. I use the Photos app on my iMac all the time, so I know how important it is we get this issue resolved. I have several recommendations for you.  

     

    First, it's a good idea to make sure that you have a backup of your iMac's important data. The following article will help make sure you have a current backup:

    Use Time Machine to back up or restore your Mac

     

    Next, try to quit the iPhoto app, and then give your iMac a fresh restart. Once your iMac turns back on, see if you get the same long upload time result. 

     

    And finally, I see that you are running OS X v10.9 (Mavericks) and using iPhoto. May I suggest updating your OS to the latest version OS X v10.11 (El Capitan). The new version of OS X includes the new Photos app that replaces iPhoto. New software and updates can often fix issues like you are having. 

     

    You can learn more about the new Photos app here: Photos

    And this site will help you update to the latest OS X version: Upgrade to OS X El Capitan

     

    Additionally, before updating to a new OS, it's a good idea to ensure all of your current apps are compatible with the new OS. I would advise to refer to the app developer or website for each to verify compatibility before updating. 

     

    Have a great day! 

  • by LarryHN,

    LarryHN LarryHN Jun 30, 2016 8:56 AM in response to Munchkinsmom
    Level 10 (84,565 points)
    Photos for Mac
    Jun 30, 2016 8:56 AM in response to Munchkinsmom

    Not sure what you are doing but you state you have OS X 10.9 - that only supports iPhoto and you can no longer order print products with iPhoto which is probably your problem

     

    You need to upgrade to El Captain (10.11.5) and Photos (1.5) to order print products

     

    LN