briangould
Level 1 (4 points)
Notebooks

Q: I can't access hotmail via my Mac email app

For some reason I'm unable to send/receive my emails from my 'Hotmail' account. This has been fine for 6 years until last Thursday. Nothing has changed.

No passwords changed. No updates etc. My iPhone still has full access yet my Mac is constantly saying 'unable to verify account name or password'.

I have an 'Outlook' account too which has no problems at all. I'm still sending/receiving using this account, so doubt it's a Microsoft issue. I also have a Gmail account. Again, no issues with that. Any suggestions?

MacBook Air (13-inch Mid 2012)

Posted on Jun 29, 2016 9:08 PM

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briangould

Q: I can't access hotmail via my Mac email app

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  • by jameson.h,

    jameson.h jameson.h Jun 30, 2016 11:38 AM in response to briangould
    Community Specialists
    Jun 30, 2016 11:38 AM in response to briangould

    Hello briangould,


    Thanks for that info and choosing the Apple Support Communities. I know how important being able to use your Hotmail account on your Mac is to you!


    The following articles will be helpful in troubleshooting your issues with the Hotmail account specifically:


    1. First, start with the normal troubleshooting, like making sure account settings are up to date:


    If you can’t send or receive email on your Mac


    2. You can also use the built-in Mail Connection Doctor tool to help explain why the Mail app isn't sending or receiving email with your Hotmail account:


    Use Mail Connection Doctor


    Cheers!