maddie46391
Level 1 (4 points)
Desktops

Q: new hd on a macbook pro every time I do the lion install off the system it errors at can't download additional components I have tired everything do I need to purchase a new copy

I have a MacBook Pro that they put in a new HD when I do a restore with the system software on the drive, which is Lion. Every time it errors at can't download additional components. I don't have the orginial software because they lost it. Do I need to purchase the software or how can I get an OS on this MacBook so it will work? I need any help I can get at this time.

 

Thanks,

Mary P.

Posted on Jun 30, 2016 11:54 AM

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maddie46391

Q: new hd on a macbook pro every time I do the lion install off the system it errors at can't download additional components I have t ... more

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  • by lllaass,

    lllaass lllaass Jun 30, 2016 12:10 PM in response to maddie46391
    Level 10 (188,764 points)
    Desktops
    Jun 30, 2016 12:10 PM in response to maddie46391

    - Try resetting the SMC:

    Reset the System Management Controller (SMC) on your Mac - Apple Support

    - Did you format/erase the new drive using Disk Utility that is included in Internet Recovery?

    - Try powering off and then back on your router and modem?

    - What symptoms led you to replace the HD?

    Maybe you had problems beside the HD.

     

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jun 30, 2016 2:26 PM in response to maddie46391
    Level 9 (52,303 points)
    Mac OS X
    Jun 30, 2016 2:26 PM in response to maddie46391

    It would be helpful if you indicated the EXACT model/year of your MBP.

     

    Ciao.

  • by maddie46391,

    maddie46391 maddie46391 Jun 30, 2016 2:28 PM in response to OGELTHORPE
    Level 1 (4 points)
    Desktops
    Jun 30, 2016 2:28 PM in response to OGELTHORPE

    Sorry I should of included that.It is a MacBook Pro 13 Inch Mid 2012. It is not my computer it belongs to one of my teachers at school. They are the ones that put in the new HD.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 30, 2016 4:02 PM in response to maddie46391
    Level 9 (52,303 points)
    Mac OS X
    Jun 30, 2016 4:02 PM in response to maddie46391

    Has the new HDD been formatted in Disk Utility to Mac OS Extended (Journaled)?  That is essential!

     

    Do you have the original HDD and is it functional?  If so, you may clone the old HDD to the new one.

     

    Have you tried to get into Internet recovery?  Boot the MBP with the OPTION + COMMAND + R keys and you should get a display such as this:

    Screen Shot 2015-12-28 at 3.08.18 PM.png

    By following the directions, you will be connected to the Apple servers and be able to install the original OSX that the MBP came with, Lion (10.7).

     

    You will need a solid Internet connection and it may be time consuming.

     

    Ciao.

  • by maddie46391,

    maddie46391 maddie46391 Jul 1, 2016 6:34 AM in response to OGELTHORPE
    Level 1 (4 points)
    Desktops
    Jul 1, 2016 6:34 AM in response to OGELTHORPE

    This MacBook belongs to a teacher. They put in the HD not sure why. I am just learning the Macs. When I do the install from the Internet is when I get the error wired not doing it wireless. I appreciate any help I can get and willing to learn. Any ideas will be helpfull. Mary Pointon

  • by Mozeobas,

    Mozeobas Mozeobas Jul 1, 2016 6:41 AM in response to maddie46391
    Level 1 (8 points)
    Jul 1, 2016 6:41 AM in response to maddie46391

    Good day to you!

     

    Have you got access to any other computers?

    Because if you do, the best way to go about this would be to install OS from external drive.

    Here is a detailed explanation how you can do that. How to install OS X on an external drive connected to your Mac - Apple Support

     

    Hope this helps!

     

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 1, 2016 6:50 AM in response to maddie46391
    Level 9 (52,303 points)
    Mac OS X
    Jul 1, 2016 6:50 AM in response to maddie46391

    A 2012 MBP came with Lion OSX (10.7) installed and came with no disks, so there is nothing to lose.  You do not need to purchase the software because in theory, if you follow the instructions that I posted for Internet recovery, you should be able to reinstall the OSX from the Apple servers.

     

    You have not addressed some very pertinent questions that I asked in my prior post.  Understanding that Macs are new for you, consider making an appointment at an Apple store genius bar.  They can troubleshoot the MBP and install the OSX and it will be done for FREE.

     

    Ciao.