aBathingBape

Q: How do i reset security questions?!

Hi everyone,

 

I forgot my security questions and I followed the steps in the FAQ_Sup which tells me I need to:

 

Set up or change your security questions

  1. Sign in to your Apple ID account page.
  2. In the Security section, click Edit.
  3. If you already have security questions, you'll be asked to answer them before you continue. Forgot the answers?
  4. Click Change Questions. If you need to set them up, click Add Security Questions.
  5. Choose your new security questions, then enter the answers.
  6. Add and verify a rescue email address.

It's very important to remember the answers to your security questions to avoid being locked out of your account. And make sure you add and verify your rescue email address. If you forget the answers to your security questions, you'll need a rescue email address to help you reset them.

 

blablabla.

There is no option to reset those as it shows in the picture apple-id-reset-security-questions.jpg

 

excuse the fact that it is in german.

Thats how it realy looks like:

 

89f85cec43fb79c36de64c48c37c6b95.png

iPhone 5, iOS 9.3.2

Posted on Jun 30, 2016 12:46 PM

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Q: How do i reset security questions?!

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  • Helpful answers

  • by Rysz,

    Rysz Rysz Jun 30, 2016 12:57 PM in response to aBathingBape
    Level 7 (20,507 points)
    iTunes
    Jun 30, 2016 12:57 PM in response to aBathingBape

    What happens when you click on the link in step 3 in your screenshot?

     

     

    If you forgot the answers to your Apple ID security questions - Apple Support

    https://support.apple.com/en-us/HT201485

  • by aBathingBape,

    aBathingBape aBathingBape Jun 30, 2016 1:17 PM in response to Rysz
    Level 1 (4 points)
    Jun 30, 2016 1:17 PM in response to Rysz

    what do I do if i didnt recieved a email to my backup account or how do i change the backup email?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jun 30, 2016 1:22 PM in response to aBathingBape
    Level 10 (103,805 points)
    Apple TV
    Jun 30, 2016 1:22 PM in response to aBathingBape

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

  • by Niel,

    Niel Niel Jun 30, 2016 1:22 PM in response to aBathingBape
    Level 10 (312,870 points)
    Mac OS X
    Jun 30, 2016 1:22 PM in response to aBathingBape

    If there isn’t a reset link, you need to ask Apple's Account Security team to reset your security questions. To contact them, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.

    If there is but the email isnt in the inbox or spam filter, see above. Changing the rescue email address requires supplying two of the answers; adding or changing alternate email addresses wont help with this issue.


    (143215)