HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
janafromlos angeles
Level 1 (8 points)
iPhone

Q: I forgot every username and password and I need help step by step. I can't get in my phone, I can't do anything..

I forgot every username and password and I need help step by step. I can't get in my phone, I can't do anything..

iPhone 5s

Posted on Jun 30, 2016 12:46 PM

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janafromlos angeles

Q: I forgot every username and password and I need help step by step. I can't get in my phone, I can't do anything..

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  • Helpful answers

  • by Demo,

    Demo Demo Jun 30, 2016 1:00 PM in response to janafromlos angeles
    Level 10 (95,862 points)
    iPad
    Jun 30, 2016 1:00 PM in response to janafromlos angeles

    If you are talking about the passcode to unlock the phone, read the instructions in the support article that you were reading when you posted your question to the community. This contains all of the help and step by step instructions that you need to unlock the phone.

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

     

    If you are talking about something else, please explain in more detail.

     

    ..... Didn't you post earlier today about this???

  • by janafromlos angeles,

    janafromlos angeles janafromlos angeles Jun 30, 2016 1:26 PM in response to Demo
    Level 1 (8 points)
    iPhone
    Jun 30, 2016 1:26 PM in response to Demo

    Yess I posted alredy but nobody can't help me. I will explain everything here easily...

    One day apple send me that I have to change my unlock password, I changed it and then I forgot it. Few days later I brought my phone to Istyle shop and they restarted my phone. Now I can't use my phone for anything because it wants of me to enter apple ID and I enter and it says that it isn't the right username and password and I can't get in, I can't  use my phone. When I turn my phone it appers Hello! and after it apple ID and like i wrote it doesn't want to accept that one.

    I tried everything, went on every site which was offered and nothing works.

    Please don't give me any sites because I visited all, just tell me what to do step by step and help me to get back my phone again in usefull..

  • by Michael Black,

    Michael Black Michael Black Jun 30, 2016 1:30 PM in response to janafromlos angeles
    Level 7 (25,095 points)
    Jun 30, 2016 1:30 PM in response to janafromlos angeles

    Apple would never have contacted you to change your screen unlock passcode.  Quite honestly, nobody at Apple will care whether you even use a screen lock passcode or not - that is entirely in your hands.  And they certainly do not monitor your screen unlock passcode or contact you about it, ever, for any reason.

     

    Whatever message you received was a scam and it sounds like you gave them your AppleID information.  In that case, you will have to call Apple and ask them to help you to regain access and control of your AppleID.  Nobody here is going to be able to do anything to help you regain access to a hacked AppleID.

  • by deggie,

    deggie deggie Jun 30, 2016 1:30 PM in response to janafromlos angeles
    Level 9 (54,734 points)
    iPhone
    Jun 30, 2016 1:30 PM in response to janafromlos angeles

    Apple didn't send you that email, it was from a phishing site and they have changed your password on your Apple ID. You need to call AppleCare and ask to be transferred to the Account Security Team.

  • by janafromlos angeles,

    janafromlos angeles janafromlos angeles Jun 30, 2016 1:32 PM in response to Michael Black
    Level 1 (8 points)
    iPhone
    Jun 30, 2016 1:32 PM in response to Michael Black

    Can you give me that apple number? Because I can't call it where are all the contacts because my country is not there

  • by Michael Black,

    Michael Black Michael Black Jun 30, 2016 1:34 PM in response to janafromlos angeles
    Level 7 (25,095 points)
    Jun 30, 2016 1:34 PM in response to janafromlos angeles

    Apple support contact information is country specific.  Click on the contact us link at the bottom of this web page, and change the country icon to the one for your country.  If your country is not listed, then Apple does not provide support in your country.