Poscar
Level 1 (7 points)

Q: MacBook Pro 2011 Repair Extension Program for Video Issues -Feedback?

Anybody have any feedback from the MacBook Pro 2011 Repair Extension Program for Video Issues?

 

I had my early 2011 15 inch 8,2 repaired (free) under the extension program. The machine now appears to run well - but much hotter than before. The case is significantly hotter - especially at the GPU corner and the fans are constantly on moderate to high (not full). Anybody else experiencing similar changes?

MacBook Pro (15-inch Early 2011), OS X Yosemite (10.10.1)

Posted on Mar 26, 2015 7:43 PM

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Poscar

Q: MacBook Pro 2011 Repair Extension Program for Video Issues -Feedback?

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  • Helpful answers

  • by TheSnapDude,

    TheSnapDude TheSnapDude Mar 26, 2015 11:12 PM in response to Poscar
    Level 1 (126 points)
    iPhone
    Mar 26, 2015 11:12 PM in response to Poscar

    You need to take that back to the Apple Store as soon as you can.  It shouldn't be happening!  If Apple cannot repair it they might replace with a like MacBook Pro (retina)... I have seen in another thread of people in your boat who got new MBP replacements.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 27, 2015 2:45 AM in response to Poscar
    Level 9 (52,725 points)
    Mac OS X
    Mar 27, 2015 2:45 AM in response to Poscar

    Have you tried a SMC reset?

     

    https://support.apple.com/en-us/HT201295

     

    Ciao.

  • by Poscar,

    Poscar Poscar Mar 31, 2015 7:29 AM in response to OGELTHORPE
    Level 1 (7 points)
    Mar 31, 2015 7:29 AM in response to OGELTHORPE

    Thanks for the suggestion. SMC reset and PRAM resets make no (noticeable) difference.

     

    Fans still running constantly (mid or high), case is hot - too hot to have the case on bare skin (the heat is localised to the back left of the mac). Happens whether  switched to the intel HD 3000 or HD 6490m.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 31, 2015 7:52 AM in response to Poscar
    Level 9 (52,725 points)
    Mac OS X
    Mar 31, 2015 7:52 AM in response to Poscar

    Run an Apple Hardware Test;

     

    https://support.apple.com/en-us/HT201257

     

    Note an error free AHT is not definitive.

     

    install iStat menus:

     

    http://bjango.com/mac/istatmenus/

     

    Set Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.

     

    When the MBP gets hot, post images of both for inspection.

     

    Ciao.

  • by rbygrave,

    rbygrave rbygrave Jun 30, 2016 5:09 PM in response to Poscar
    Level 1 (4 points)
    Notebooks
    Jun 30, 2016 5:09 PM in response to Poscar

    In a related issue, I have a MBP 8,2 that was purchased as a refurb (June '11), and now appears to be exhibiting the symptoms of the video problems related to the GPU (Radeon 6490).  When I run the serial number in the web page for extended warranty, it says my computer is not eligible for any repair program.  What I'm concerned about is whether the ORIGINAL serial number may have been eligible for the extended repair program, but since the refurb serial number wasn't included, I am left to wonder whether I am owed a GPU repair or not.  Any suggestions?  Do I need to take it to the local Apple Store and have them do some research on the serial number to see if it might be eligible for repair?

  • by Loner T,

    Loner T Loner T Jun 30, 2016 5:31 PM in response to rbygrave
    Level 7 (24,738 points)
    Safari
    Jun 30, 2016 5:31 PM in response to rbygrave

    rbygrave wrote:

     

    When I run the serial number in the web page for extended warranty, it says my computer is not eligible for any repair program.  What I'm concerned about is whether the ORIGINAL serial number may have been eligible for the extended repair program, but since the refurb serial number wasn't included, I am left to wonder whether I am owed a GPU repair or not.

    A new or a refurbished Mac should maintain it's serial number. If you still have the original invoice (printed copy) of when you bought the refurbished unit should match the Mac's serial number. You can take it to the nearest Apple Store and let them verify.

  • by leroydouglas,

    leroydouglas leroydouglas Jun 30, 2016 5:36 PM in response to Poscar
    Level 7 (24,036 points)
    Notebooks
    Jun 30, 2016 5:36 PM in response to Poscar

    Poscar wrote:

     

    Anybody have any feedback from the MacBook Pro 2011 Repair Extension Program for Video Issues?

     

    I had my early 2011 15 inch 8,2 repaired (free) under the extension program. The machine now appears to run well - but much hotter than before. The case is significantly hotter - especially at the GPU corner and the fans are constantly on moderate to high (not full). Anybody else experiencing similar changes?

     

    I would certainly take it back in if you are not happy with the performance.

     

    Typically repair work has a 90 warranty.