HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backup
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Helpful answers
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Jun 30, 2016 6:27 PM in response to wahsiuchenby ManSinha,Is the WhatsApp backup turned on in settings -> storage -> iCloud?
If so - give it some time and see if it restores
Also is there an iTunes backup you have?
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Jun 30, 2016 8:08 PM in response to wahsiuchenby gail from maine,You really have not provided a clear, calm assessment of whatever your issue is. How about leaving the embellishment out, let the explanation points have a rest, and start from the beginning:
1. You started an iCloud backup after validating that the backup size of the backup you were preparing to make did not exceed what was still available, correct? Settings>iCloud>Storage>Manage Storage, select your device, and have verified that the "Next Backup Size" does not exceed the 20GB you have left?
2. You then started the backup, and when you say it is taking "years", can you provide a little closer idea of how much time passed between when you initiated the backup and when things seemed to move into the "years" category?
3. Did it just say it was backing up day after day? Did you get any sort of error? Are you certain that your Whatsapp app wasn't suffering from an earlier reported issue where it seemed to grow on its own exponentially, and caused all sorts of problems with people's backups? Have you tried simply turning off your Whatsapp option in the backup to see if it will back up normally withouth Whatsapp in the mix?
The only way to get on the right track for potentially resolving this is to take it one, calm, step at a time....
Cheers,
GB
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Jul 1, 2016 7:37 PM in response to gail from maineby wahsiuchen,Hi.. i already using my phone 3 days.. i didnt on the backup yet... Now cannot see the whatsapp and wechat backup..
Its say restoring half way and its restore cannot be completed ..
and whatsapp & wechat loading halfway...
I From gmt+8 ... 12am till morning 8am ..
about wake up time ... Still loading...
Now i trying other software to recover icloud backup to pc
