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wahsiuchen

Q: icloud could not completed my backup !! my wechat data and whatsapp data LOST !!!

icloud restoring taking years !!!

 

wechat & Whatsapp never done...

 

now all my chat data lost !!!

 

 

i every month pay for icloud ... this is not what result i want !!! PLEASE HELP ME get back MY data from icloud to PC !!! so i can restore back !!!

iPhone 6s Plus, iOS 9.3.2

Posted on Jun 30, 2016 6:06 PM

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Q: icloud could not completed my backup !! my wechat data and whatsapp data LOST !!!

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  • by ManSinha,

    ManSinha ManSinha Jun 30, 2016 6:27 PM in response to wahsiuchen
    Level 6 (10,250 points)
    iPhone
    Jun 30, 2016 6:27 PM in response to wahsiuchen

    Is the WhatsApp backup turned on in settings -> storage -> iCloud?

    If so - give it some time and see if it restores

    Also is there an iTunes backup you have?

  • by wahsiuchen,

    wahsiuchen wahsiuchen Jun 30, 2016 6:30 PM in response to ManSinha
    Level 1 (4 points)
    iCloud
    Jun 30, 2016 6:30 PM in response to ManSinha

    I Didnt backup to itunes... I only using icloud to backup before i erase my phone ...

     

    i Can see my icloud data have image.png

    THis back up... 16gb ++ cant restore .. Already try restore few times !!!

  • by gail from maine,

    gail from maine gail from maine Jun 30, 2016 8:08 PM in response to wahsiuchen
    Level 7 (25,664 points)
    iCloud
    Jun 30, 2016 8:08 PM in response to wahsiuchen

    You really have not provided a clear, calm assessment of whatever your issue is. How about leaving the embellishment out, let the explanation points have a rest, and start from the beginning:

     

    1.     You started an iCloud backup after validating that the backup size of the backup you were preparing to make did not exceed what was still available, correct? Settings>iCloud>Storage>Manage Storage, select your device, and have verified that the "Next Backup Size" does not exceed the 20GB you have left?

     

    2.     You then started the backup, and when you say it is taking "years", can you provide a little closer idea of how much time passed between when you initiated the backup and when things seemed to move into the "years" category?

     

    3.     Did it just say it was backing up day after day? Did you get any sort of error? Are you certain that your Whatsapp app wasn't suffering from an earlier reported issue where it seemed to grow on its own exponentially, and caused all sorts of problems with people's backups?  Have you tried simply turning off your Whatsapp option in the backup to see if it will back up normally withouth Whatsapp in the mix?

     

    The only way to get on the right track for potentially resolving this is to take it one, calm, step at a time....

     

    Cheers,

     

    GB

  • by Eric Root,

    Eric Root Eric Root Jul 1, 2016 11:50 AM in response to wahsiuchen
    Level 9 (69,881 points)
    iTunes
    Jul 1, 2016 11:50 AM in response to wahsiuchen
  • by wahsiuchen,

    wahsiuchen wahsiuchen Jul 1, 2016 7:37 PM in response to gail from maine
    Level 1 (4 points)
    iCloud
    Jul 1, 2016 7:37 PM in response to gail from maine

    Hi.. i already using my phone 3 days.. i didnt on the backup yet... Now cannot see the whatsapp and wechat backup..

     

     

    Its say restoring half way and its restore cannot be completed ..

     

    and whatsapp & wechat loading halfway...

     

    I From gmt+8 ... 12am till morning 8am ..

    about wake up time ... Still loading...

     

    Now i trying other software to recover icloud backup to pc