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Q: Photo not sync completely via Iphone 6 plus

I had problem when try to syncing photos from my PC to the Iphone. Once it sync in not transfer all image in the folder to the device since I have 150 images in the folder nut on show only 133 in the Iphone album. Any advice on this ?

iPhone 6 Plus, iOS 9.3.2

Posted on Jun 30, 2016 8:45 AM

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Q: Photo not sync completely via Iphone 6 plus

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  • by alex_oz,

    alex_oz alex_oz Jul 1, 2016 5:41 AM in response to Pgup
    Community Specialists
    Jul 1, 2016 5:41 AM in response to Pgup

    Welcome Pgup,

     

    From what I can gather, you're using a PC with iTunes to try syncing pictures from the computer to your iPhone. The folder you're trying to sync has 150 images in it but when iTunes tells you it is completed, it only transferred 133 photos. I know how important it is to get this working so you can have all your memories on your iPhone and I'll be more than happy to help out. 

     

    From your information, it looks like your iPhone is completely up to date. This is great as it cuts down on the troubleshooting steps. For our first step, we'll want to make sure iTunes is updated as well. This is important because updates to the software can fix small issues like this. 

     

    You can update your iTunes using this article: Get the latest version of iTunes - Apple Support

     

    Once this is complete or if you already completed this, restart the computer and try syncing the content again. 

     

    Cheers