Enver Masud
Level 1 (4 points)
Mac OS X

Q: Why won't Epson XP-420 print after successful installation?

Won't print. Got "Congratulations, you have successfully installed your new Epson printer!" BUT it still won't print from my Mac. Wireless connection ok - I see printer on my Mac, checked supply on my Mac.

MacBook Air, OS X El Capitan (10.11.3), purchased November 23, 2012

Posted on Jun 20, 2016 8:12 AM

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Enver Masud

Q: Why won't Epson XP-420 print after successful installation?

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  • Helpful answers

  • by AppleJen77,

    AppleJen77 AppleJen77 Jun 21, 2016 6:44 AM in response to Enver Masud
    Community Specialists
    Jun 21, 2016 6:44 AM in response to Enver Masud

    Hello, Enver Masud!

     

    Thanks for reaching out to the Apple Support Communities! I know how important it is to be able to print from your Mac. The first thing I would recommend is to make sure your Mac OS is up to date by following this article: 

    Update the software on your Mac.

     

    If you have already done that, check out this article that has steps for issues printing with your Mac: 

    Get help resolving printer issues on your Mac

     

    If you have some other printing issue

    These steps may resolve printing issues that have no other clear cause:

    1. Open the Printers & Scanners pane of System Preferences, then select your printer and click the minus sign (-) to remove the printer from the list.
    2. Follow the steps in the previous section to add your printer.
    3. If the issue persists, reset the printing system, then follow the steps in the previous section once more.

    If the issue remains unresolved, take these final steps to move aside any currently installed printer drivers:

    1. Reset the printing system again.
    2. Rename the folder at /Library/Printers: 
         
      • From the Finder, choose Go > Go to Folder. Then type /Library and click Go.
        •  
      • Click once on the Printer folder to select it, then press Return to begin renaming the folder. Type Printers-old, then press Return to save the new name.

     

    Cheers!

  • by Enver Masud,

    Enver Masud Enver Masud Jul 1, 2016 6:42 AM in response to AppleJen77
    Level 1 (4 points)
    Mac OS X
    Jul 1, 2016 6:42 AM in response to AppleJen77

    Contacted Epson rep who had me remove and replace 2 ink cartridges — even though all cartridge supply levels were showing on my laptop, these two did not print after head cleaning.