apin95

Q: Is there a way to log into your cloud without remembering the security questions?

I'm not sure if this question has already been asked, and I'm sure it has, but I'm having a really tough time here.  I tried to log into my Cloud via my Macbook Pro to solve a completely different issue I was dealing with.  However, I was prompted to update my system preferences and account, and then presented with my old security questions.  I must have answered these questions a million years ago when I created my account, and I have no idea what the answers are now.  I tried tons of combinations, but as there are two questions, and it only notifies you that "one or more of them may be wrong," I have no idea which answers are right or wrong.  I was then locked out "temporarily."  I know what my username and password are, but it's very discouraging that this is not enough to verify that I am who I say I am.  If anyone knows a way around this issue, I would be very grateful.  Thank you!

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.5)

Posted on Jul 1, 2016 7:29 AM

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Q: Is there a way to log into your cloud without remembering the security questions?

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