harben23
Level 1 (8 points)
iPad

Q: buying a used ipad first time

i have never owned an apple product, i plan to buy a used ipad from a colleague. i have been told i would have difficulties accessing it and other product support. is it true?

could some one advise me on this. the product seems to be in good condition.

Posted on Jul 1, 2016 1:52 PM

by ShagCA,Apple recommended
ShagCA ShagCA
Level 4 (2,485 points)
iPad
A:

iPad Air 2 is quite new so you should have no problem with iOS updates as far as security is concerned. You should also have no problems if your friend has followed the article in ChrisJ4203 post. I don't know if warranty is transferable to the new owner.

Posted on Jul 5, 2016 10:47 AM

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harben23

Q: buying a used ipad first time

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  • Helpful answers

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Jul 1, 2016 2:33 PM in response to harben23
    Level 9 (59,579 points)
    iPhone
    Jul 1, 2016 2:33 PM in response to harben23

    Unless you do not live close to an Apple Store, you should have no trouble accessing it and support. Here is a support document you need to ensure the person selling you this used iPad has configured it so you can access and activate it. What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by ShagCA,

    ShagCA ShagCA Jul 1, 2016 2:47 PM in response to harben23
    Level 4 (2,485 points)
    iPad
    Jul 1, 2016 2:47 PM in response to harben23

    What do you mean by "difficulty accessing it"? Accessing what exactly? Which model are is it? If it's the first generation iPad, you probably can't install any new apps because you can't upgrade the operating systems any longer.

  • by harben23,

    harben23 harben23 Jul 1, 2016 3:02 PM in response to ShagCA
    Level 1 (8 points)
    iPad
    Jul 1, 2016 3:02 PM in response to ShagCA

    is ipad air 2. i was told something about having to register a new product to be able to create an apple id. since i have never owned an apple product i wasnt sure if there were some security measures like that.

  • by harben23,

    harben23 harben23 Jul 1, 2016 3:04 PM in response to harben23
    Level 1 (8 points)
    iPad
    Jul 1, 2016 3:04 PM in response to harben23

    thanx a lot for your reply. i see the product to be in a good condition. are you aware of any apple security or product warranty issues i would face since i am purchasing a used product

  • by ShagCA,Apple recommended

    ShagCA ShagCA Jul 5, 2016 10:47 AM in response to harben23
    Level 4 (2,485 points)
    iPad
    Jul 5, 2016 10:47 AM in response to harben23

    iPad Air 2 is quite new so you should have no problem with iOS updates as far as security is concerned. You should also have no problems if your friend has followed the article in ChrisJ4203 post. I don't know if warranty is transferable to the new owner.

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Jul 5, 2016 10:53 AM in response to harben23
    Level 9 (59,579 points)
    iPhone
    Jul 5, 2016 10:53 AM in response to harben23

    Warranty goes with the device not the owner. If the device is still under warranty, then the warranty would apply to the device, and if you need warranty service, you would be able to get it. To find out if the device is still under warranty, you can take and enter the serial number here, https://checkcoverage.apple.com/ and it will tell you if the device is still covered by the warranty and/or Apple Care.

  • by babowa,

    babowa babowa Jul 5, 2016 12:59 PM in response to harben23
    Level 7 (32,249 points)
    iPad
    Jul 5, 2016 12:59 PM in response to harben23

    If the seller does not follow the steps in the link provided by Chris, you will have a problem. However, if he does, then you should be fine.

     

    If the product is no longer covered by the warranty, then whatever problem comes up will be your financial responsibility. Note that Apple does not generally "repair" ipads - they may exchange it for a refurbished one.

     

    Speaking of refurbished, you might be interested in checking out Apple's online refurbished store: you can save money and will have a regular 1 year warranty just like a new one. Their refurbs generally act and look like brand new. It would give you the warranty which you won't get with a used product.

     

    Here is a link to all the refurbs iPads available right now:

     

    http://www.apple.com/us-hed/shop/browse/home/specialdeals/ipad

  • by MichelPM,

    MichelPM MichelPM Jul 5, 2016 3:31 PM in response to harben23
    Level 6 (14,162 points)
    iPad
    Jul 5, 2016 3:31 PM in response to harben23

    If this is a first time purchase of an iPad and you trust the seller has removed the iPad activation lock and unregistered the iPad from his/her Apple ID, then purchase.

    Otherwise, purchase a brand new iPad from Apple or go online and purchase a discounted, refurbished iPad from Apple's online refurbished store where you can purchase an iPad at reduced pricing with the same Apple warranties as a brand new, non-refurbished iPad.

    You can even still get/pay for an additional year of AppleCare+ (purchase within 90 days of original iPad purchase date) to extend the warranty of a refurbished iPad to two years!

     

    Good Luck!