Lrmaui

Q: IPad connected upgraded Windows10 private Wi-Fi network w/AirPrint printer. Bluetooth is off. Trying to print an email, IPad doesn't see printer. Android phone works wireless with printer.

IPad on same wireless private Wi'Fi network as windows 10 computer, Android phone and Samsung airprint printer. Blue tooth is turned off. I can wirelessly print with Android cell phone but not with IPad...suggestions.

iPad, iOS 9.3.2

Posted on Jul 1, 2016 4:29 PM

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Q: IPad connected upgraded Windows10 private Wi-Fi network w/AirPrint printer. Bluetooth is off. Trying to print an email, IPad doesn ... more

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  • by Skydiver119,Solvedanswer

    Skydiver119 Skydiver119 Jul 2, 2016 4:13 AM in response to Lrmaui
    Level 7 (27,967 points)
    iPad
    Jul 2, 2016 4:13 AM in response to Lrmaui

    Have you tried to reboot your router? Unplug it, count to 10, plug it back in and let it start up and see if it sees the printer now. You might also want to unplug/replug your printer, let everything make a fresh connection.

     

    You could also force your iPad to reboot. Hold down the sleep and home button for 20 seconds or so. When you see the silver apple, let go and let it reboot.

  • by Lrmaui,

    Lrmaui Lrmaui Jul 2, 2016 4:15 AM in response to Skydiver119
    Level 1 (8 points)
    iPad
    Jul 2, 2016 4:15 AM in response to Skydiver119

    I unpluged router and printer, rebooted router, still have a problem.

  • by Skydiver119,

    Skydiver119 Skydiver119 Jul 2, 2016 5:01 AM in response to Lrmaui
    Level 7 (27,967 points)
    iPad
    Jul 2, 2016 5:01 AM in response to Lrmaui

    You could check to see if the firmware on your printer needs to be updated. AirPrint protocols could have changed needing a firmware upgrade to make your printer compliant. You could also look on the support site for your printer and see if other users are also having the same issue and any fixes they have.

  • by Briansyddall,

    Briansyddall Briansyddall Jul 2, 2016 5:14 AM in response to Lrmaui
    Level 6 (8,127 points)
    Apple Watch
    Jul 2, 2016 5:14 AM in response to Lrmaui

    Hi

    Have you downloaded App from app store for your make of printer on to ipad?

    Cheers

    Brian