stuffednz
Level 1 (4 points)
iPad

Q: iPad corrupt backup/

Trying to back up an iPad Mini to iTunes and get the message "iTunes could not backup the iPad because the backup was corrupt or not compatable with the iPad".

How can I fix this/

Thanks

AppleTV 2, Windows 7

Posted on Jun 29, 2016 6:04 PM

by sberman,Solvedanswer
sberman sberman
Level 8 (39,758 points)
A:

Excellent!

 

Glad to hear of your success.

 

Enjoy your brand new Apple gear.

Posted on Jul 1, 2016 7:54 PM

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stuffednz

Q: iPad corrupt backup/

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  • Helpful answers

  • by sberman,

    sberman sberman Jun 29, 2016 8:58 PM in response to stuffednz
    Level 8 (39,758 points)
    Jun 29, 2016 8:58 PM in response to stuffednz

    Make sure your iTunes is the current version (12.4.1 right now).

     

    Use iTunes' menu to go to the leftmost item (is it File in Windows?) > Preferences > Devices > [the corrupt backup].  Click on it and delete it.

     

    Then try again.

     

    This may also have useful information:

     

    If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support

  • by stuffednz,

    stuffednz stuffednz Jun 30, 2016 1:57 PM in response to sberman
    Level 1 (4 points)
    iPad
    Jun 30, 2016 1:57 PM in response to sberman

    Thanks - iTunes 12.4.1.6 on W7. Have only ever backed up to the Cloud before and getting a new iPad so hence wanting to back up to iTunes to see if can use that to transfer to the new iPad.

    There is no backup to delete.

    Is this error message saying the backup on the iPad is corrupt?

    If so how is that fixed?

  • by sberman,

    sberman sberman Jun 30, 2016 2:06 PM in response to stuffednz
    Level 8 (39,758 points)
    Jun 30, 2016 2:06 PM in response to stuffednz

    stuffednz wrote:

     

    Is this error message saying the backup on the iPad is corrupt?

    There is no backup on the iPad.  There is a backup of the iPad somewhere, either in iTunes, iCloud, or possibly both.

     

    I again suggest attempting to delete either an iTunes backup (which you say does not exist) or an iCloud backup.

     

    If you see neither, then this section of the article I attached above applies.

     

    Screen Shot 2016-06-30 at 2.03.34 PM.png

  • by stuffednz,

    stuffednz stuffednz Jun 30, 2016 3:42 PM in response to sberman
    Level 1 (4 points)
    iPad
    Jun 30, 2016 3:42 PM in response to sberman

    Ok have now deleted the Cloud backup so as far as know there are NO backups and the error is still there!

    Will get the new iPad and try a new Cloud backup to load the settings?

    Thanks

  • by sberman,

    sberman sberman Jun 30, 2016 8:41 PM in response to stuffednz
    Level 8 (39,758 points)
    Jun 30, 2016 8:41 PM in response to stuffednz

    stuffednz wrote:

     

    Will get the new iPad and try a new Cloud backup to load the settings?

    Sure, a "new iCloud backup" of the iPad Mini would be worthwhile - if you can perform it.

     

    "... to load the settings"???

     

    To what, a brand new iPad?  If not, I don't know what you mean.  If you do mean you're thinking of loading the settings in a brand new iPad, be sure to set it up from iCloud as soon as you take it out of the box.

  • by stuffednz,

    stuffednz stuffednz Jul 1, 2016 7:44 PM in response to sberman
    Level 1 (4 points)
    iPad
    Jul 1, 2016 7:44 PM in response to sberman

    Ok - purchased a new iPad 2 Air and the store managed to transfer everything over from the iPad Mini - whew!

    Thanks

  • by sberman,Solvedanswer

    sberman sberman Jul 1, 2016 7:54 PM in response to stuffednz
    Level 8 (39,758 points)
    Jul 1, 2016 7:54 PM in response to stuffednz

    Excellent!

     

    Glad to hear of your success.

     

    Enjoy your brand new Apple gear.