HT202930: AT&T online support
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Helpful answers
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Dec 31, 2015 6:37 AM in response to Markuuz14by juliannavkay,I read by someone on here that holding the home and lock button down at the same time for 20 seconds or so will restart the phone. It worked for me! When I did that it took me to the white screen with the black apple in the center, and it restarted from there. I recommend that. Nothing worked for me before, like I even was able to make a phone call (while still having a completely black screen) because I held down the home button for Siri, which was late responding anyway, I'm sure due to whatever this technical difficulty was. I had plugged it in a charger and plugged it into my macbook. Nothing worked before that.
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Jan 28, 2016 4:19 PM in response to JAMwoodmanby elissafromlafayette,Yes, thanks so much for the 20 sec home button and standby button fix.
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Feb 17, 2016 10:59 AM in response to elissafromlafayetteby teemyramos,I did hold the home and lock button down at the same time and counted the seconds, my phone restarted back up around 7 seconds. Scared the heck out of me when it just went shutdown for no apparent reason!
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Feb 17, 2016 5:32 PM in response to JAMwoodmanby jencant72,This worked with my son's IPod as well. Thanks for the help!!
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Apr 20, 2016 3:22 AM in response to Markuuz14by michaelkenji,I experienced this just now on my iPhone 6S Plus 128GB. I did not spend over $1000 on this phone for it to have such problems. Come on, Apple! You're better than this! Holding both Power and Home buttons for several seconds worked for me. The Home button became very hot too.
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Apr 20, 2016 5:36 PM in response to fugitive4030by michaelkenji,Come to think of it, my iPhone is also about three months old.
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Apr 29, 2016 11:38 AM in response to wynn84by debra.l.jack,Thank you so much, this helped the problem,
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May 29, 2016 10:47 PM in response to wynn84by demonYita,appreciate the help! worked for my ios 6s plus... thanks millions
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Jul 16, 2016 8:25 AM in response to Markuuz14by fh33,This happened to my daugher's new iphone 6s this morning, we were really unhappy, finaly we found solution here: push both the home and power button, then it restarted. But still, it is a big bug, never happened to my other iphones.