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All replies
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Helpful answers
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Oct 27, 2015 1:46 PM in response to David_Grossmanby DrFishAtTexasAM,I contact the technical support, and finally they agree to send me a replacement phone. Then, the issue is solved. So when you find "Hold near to the reader", it might be the problem of NFC chip.
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Oct 27, 2015 2:10 PM in response to DrFishAtTexasAMby clodene,Thought I would let you know my experience. After working with the online chat support. I went and tried ApplePay but it still didn't work. I made a genius appointment. After putting the phone through several tests which it basically seemed to work OK. However, the tech did think it was a little slow. He thought it should read a little further away. They gave me a new phone and so far it is working fine. I just updated to IOS 9.1 so I hope that will not screw it up.
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Nov 5, 2015 10:30 AM in response to clodeneby jjproducer,Originally, I would never see the "Hold Near Reader to Pay" message. It would just keep prompting me to touch my fingerprint. I deleted the card and re added it. Now I get the "Hold Near Reader to Pay" message. I'm hopeful it will work now.
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Mar 24, 2016 5:56 AM in response to Endocougby Marcus Peaston,This is basically what I'm seeing as well with my iPhone 6. Sometimes it works and sometimes the phone just seems to stop "talking" to the payment terminal. The iPhone clearly sees the payment terminal because it wakes up Apple Pay and it's happy with my fingerprint but then just doesn't seem to make the payment. I had the same issue again in Boots today, one of the original supporters in the UK if I recall, and ended up paying using the same debit card that Apple Pay uses via contactless.
It really is an issue of confidence and reliability. I love the concept but for some reason the implementation just isn't quite there yet.
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May 23, 2016 8:54 AM in response to Marcus Peastonby Arkantas2,Exactly the same for me
Worked once and never since
none of the suggested solutions works
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May 23, 2016 3:43 PM in response to Arkantas2by ottoharsh,just to be clear. This issue is only happening to me at Winn Dixie. Apple Pay works great everywhere else I use it.
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May 24, 2016 11:19 PM in response to David_Grossmanby imagine engine,When making payments using Apple Pay I found t's easier on both myself and the cashier to know what form of payment I'm going to use. Example if paying with VISA I say "VISA" or if debit I say "INTERAC" to the cashier. Also I've noticed there are still a few retailers that have yet to turn on NFC payment on their POS terminal and insist on inserting the card using the chip reader. It truly doesn't matter which bank your VISA or MASTERCARD is with as long as the creditor supports Apple Pay and the POS terminal has NFC turned on.
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May 25, 2016 2:36 AM in response to imagine engineby ottoharsh,Well according to Apple Winn Dixie is an Apple Pay partner and the service should work, but it still doesn't.
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May 31, 2016 10:11 AM in response to Arkantas2by Jobo109,Me also! Replaced IPhone 5 with new 6s so that I can use Apple Pay. Added my Visa debit card and authorised ok. Worked first time on next purchase - magic! Has never worked since. Also seems now to have delete card from passbook? Do we have to add a new card everytime we use this system. Seems stupid to me far easier to just get the card out and tap it on the reader - always works!
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Jun 7, 2016 6:37 AM in response to David_Grossmanby djvipmog,Hello,
I am also facing exact same problem. It is very embarassing to hold the phone and it doesnt work. It happens with me all the time and I am really fed up. I have booked a Genius appointment this Saturday 11th June 2016, lets see what they have to say. Clearly this is a hardware issue but will wait for their call.
Cheers.
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Jun 12, 2016 1:34 AM in response to David_Grossmanby Bigmonster4321,for 50 yr olds Just check that you are placing your finger over the home button and not the fingerprint that appears on the screen!! I've been ranting for weeks that Apple Pay stopped working, tried ALLthe tips, then my husband witnessed me trying it again in a store and pointed out that I had my finger on the screen finger print!! Worked when I actually put it on the home button , of course!! Just a reminder for anyone with 50 year old fuzzy head and a 2016 new technology. -
Jul 2, 2016 9:36 AM in response to David_Grossmanby Cindy/G5 iMac,Just upgraided a couple weeks ago to a SE from a 5S partly in order to use Apple Pay. Didn't work the first two times at Cub. I'd sat out if 8 tries, it's worked twice. Then tried using it yesterday at the Apple Store! No luck with two different scanners. They thought I must have a faulty sensor so I have to make an appt for the Genius Bar.
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Jul 2, 2016 9:40 AM in response to Cindy/G5 iMacby ottoharsh,sounds like a phone issue. Apple Pay should definitely work at an Apple Store. They'll probably just trade out the device.
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Jul 11, 2016 12:11 PM in response to ottoharshby Cindy/G5 iMac,You'd think. Went to the Apple Store/Genius Bar. All their diagnostics said the SE was fine. He blamed it on the stores - gotta find someone to blame, right? I kept bringing up then why didn't it work in this Apple store last week, plus they had tried two different scanners. He didn't have an answer for that. So I went directly to a Cub store to try it and it worked. Today at Walgreens, no luck whatsoever. This is becoming so frustrating. The phone is 1 month old. So now I have to find time to go back to the Apple store and find something cheap to buy to test it out.
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Aug 18, 2016 6:27 AM in response to David_Grossmanby samsaint,I've had the same problem. I found that simply updating to the latest iOS (9.3.4) it worked straight away
