HT201441: Turn off Find My iPhone Activation Lock

Learn about Turn off Find My iPhone Activation Lock
makayiram1

Q: I bought a second hand iPhone model6 plus. I couldn't open it because it was locked the previous owner with lost or stolen message. I don't know who was the real owner. Last owner who  sold me was expired. So can't find the real owner. How to unlock

Bought a second hand iphone 6 plus which is locked with '' find my iPhone ''.The real owner of the iPhone is not known. How to unlock it to use and save my money?

Posted on Jul 2, 2016 2:03 PM

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Q: I bought a second hand iPhone model6 plus. I couldn't open it because it was locked the previous owner with lost or stolen message ... more

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  • by Rysz,

    Rysz Rysz Jul 2, 2016 2:05 PM in response to makayiram1
    Level 7 (20,507 points)
    iTunes
    Jul 2, 2016 2:05 PM in response to makayiram1

    Without the Apple ID and Password, the iPhone is useless to you. No one, not even Apple, can unlock it. Sorry.

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Jul 3, 2016 8:24 AM in response to makayiram1
    Level 10 (103,805 points)
    Apple TV
    Jul 3, 2016 8:24 AM in response to makayiram1

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.


    If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.

  • by K Shaffer,Helpful

    K Shaffer K Shaffer Jul 3, 2016 8:27 AM in response to makayiram1
    Level 6 (14,350 points)
    Desktops
    Jul 3, 2016 8:27 AM in response to makayiram1

    Without a legal path from the original owner of record to you, which you

    could then take along with proof you actually also are a legal owner, an

    Apple Store will not open or unlock the iPhone or any protected iDevice.

     

    The recourse would be to see if whoever sold you the device would take

    it back. Since one cannot tell the legality of that transaction, that is the rub.

     

    Sorry, there is no alternative of activation lock or some stolen notice other

    than undisputable proof of legal ownership. If someone passed away, the

    relative or legal overseer of their property would have had to make a plea

    to Apple in order to see if they could open or unlock the device.

     

    Had you bought this item via eBay or auction site, some of them give you

    options if the reseller does not accept returns; the site would refund to you.

     

    Good luck in this matter!