HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation LockQ: I bought a second hand iPhone model6 plus. I couldn't open it because it was locked the previous owner with lost or stolen message ... I bought a second hand iPhone model6 plus. I couldn't open it because it was locked the previous owner with lost or stolen message. I don't know who was the real owner. Last owner who sold me was expired. So can't find the real owner. How to unlock more
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Helpful answers
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Jul 2, 2016 2:05 PM in response to makayiram1by Rysz,Without the Apple ID and Password, the iPhone is useless to you. No one, not even Apple, can unlock it. Sorry.
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Jul 3, 2016 8:24 AM in response to makayiram1by Winston Churchill,★HelpfulUnfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.
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Jul 3, 2016 8:27 AM in response to makayiram1by K Shaffer,★HelpfulWithout a legal path from the original owner of record to you, which you
could then take along with proof you actually also are a legal owner, an
Apple Store will not open or unlock the iPhone or any protected iDevice.
The recourse would be to see if whoever sold you the device would take
it back. Since one cannot tell the legality of that transaction, that is the rub.
Sorry, there is no alternative of activation lock or some stolen notice other
than undisputable proof of legal ownership. If someone passed away, the
relative or legal overseer of their property would have had to make a plea
to Apple in order to see if they could open or unlock the device.
Had you bought this item via eBay or auction site, some of them give you
options if the reseller does not accept returns; the site would refund to you.
Good luck in this matter!