HT201382: iTunes Store charges on credit and debit card statements

Learn about iTunes Store charges on credit and debit card statements
Nessum
Level 1 (4 points)
iTunes

Q: I was supposed to receive a refund regarding the iBooks settlement by 6/24/16 which I have yet to receive

i did not receive my portion of the iBook class action law suit by 6/2416 as the legal team informed me I was supposed to

Posted on Jul 2, 2016 2:10 PM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (133,651 points)
iTunes
A:

What do you mean by 'gave me this' ? If you mean this website then these are user-to-user forums. Contact the people that sent you the email, the refund should have been automatically added to your account, I'm not aware that you would have been sent a letter (or do you mean 'refund came in the email' ?) with the refund.

Posted on Jul 2, 2016 11:13 PM

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Nessum

Q: I was supposed to receive a refund regarding the iBooks settlement by 6/24/16 which I have yet to receive

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Jul 2, 2016 2:18 PM in response to Nessum
    Level 10 (133,651 points)
    iTunes
    Jul 2, 2016 2:18 PM in response to Nessum

    You've received an email saying that you would receive a credit ? It should have added automatically (you know what your balance was before, and you've logged out and back into your account to see if your balance updates ?). If it hasn't updated does the email about your refund have contact details / website for help ?

  • by Nessum,Helpful

    Nessum Nessum Jul 2, 2016 5:39 PM in response to King_Penguin
    Level 1 (4 points)
    iTunes
    Jul 2, 2016 5:39 PM in response to King_Penguin

    I have recieved an email it gave me this and a direct # to Cupertino; I choose this first.  I have not recieved any funds in my iTunes accoun. I have been checking and am well aware of my balance.  There has been no payment as informed I would recieve.  I was told by two others from Apple there refund came in the mail. I have recieved no refund in any matter as indicate.

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Jul 2, 2016 11:13 PM in response to Nessum
    Level 10 (133,651 points)
    iTunes
    Jul 2, 2016 11:13 PM in response to Nessum

    What do you mean by 'gave me this' ? If you mean this website then these are user-to-user forums. Contact the people that sent you the email, the refund should have been automatically added to your account, I'm not aware that you would have been sent a letter (or do you mean 'refund came in the email' ?) with the refund.

  • by Nessum,

    Nessum Nessum Jul 3, 2016 7:32 AM in response to King_Penguin
    Level 1 (4 points)
    iTunes
    Jul 3, 2016 7:32 AM in response to King_Penguin

    TThe people at Apple provided this forum via one of the contact #'s provided. The contact at Apple also said they recieved a check via USPS. So what your saying is you can't help me?  You never could help me? Asked me irrelevant questions in regard to the capabilities of yourself and this forum?  Waisted the time of myself an anyone who sees this and has the same questio?  Could have said straight out this is not the place to reslove this? 

  • by King_Penguin,

    King_Penguin King_Penguin Jul 3, 2016 11:20 AM in response to Nessum
    Level 10 (133,651 points)
    iTunes
    Jul 3, 2016 11:20 AM in response to Nessum

    I haven't 'waisted' time, you should have already known that these were user-to-user forums from the term's of use that you agreed to before posting on here