xjx

Q: OS X 10.11.4 freezing and/or crashing while using Safari

Hi everyone!

 

Have others experienced freezing and sometimes crashing of Mac OS X 10.11.4 while using Safari? Is this a known issue or is it just me?

 

The way this manifests itself is that scrolling and mouse movements suddenly start to get slow and jerky. Then, within 30 seconds to a minute, the keyboard stops working and mouse clicks no longer have an effect, but the mouse cursor will still move. Then it either stays that way indefinitely or the system crashes. The only recourse is to force a reboot using the power button.

 

This happens to me every other day, but I cannot reproduce it on demand. I believe (but I'm not certain) that the first such crash has occurred before the recent upgrade to 10.11.4.

 

This is on a

 

Mac mini (Late 2012)

Mac OS X 10.11.4

Safari 9.1 (11601.5.17.1)

 

Cheers

Mac mini, OS X El Capitan (10.11.4)

Posted on Mar 28, 2016 2:06 AM

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Q: OS X 10.11.4 freezing and/or crashing while using Safari

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  • by Saraigate,

    Saraigate Saraigate Jun 28, 2016 7:55 AM in response to broozar
    Level 1 (4 points)
    Jun 28, 2016 7:55 AM in response to broozar

    Hi broozar,

    I only had control of the mouse for a minute after one of the freezes. I couldn't click on anything but it moved in a laggy way. It seemed like my computer was about to freeze again yesterday while on youtube. The video slowed and got laggy as did the mouse and the keyboard had no input at all. But after waiting a minute of not moving the mouse or touching the keyboard, it cleared itself up. I know it's not a fan/overheating issue. I'm a digital artist so I am constantly running my computer hot with multiple art related programs. I have been able to do all night long renders of 3d animation with no issue of overheating. Something I noticed on my first two freezes is that it happened when switching from little to full screen or vise versa on youtube. The third time I wasn't switching screen size when it happened. Maybe my problem is unrelated, but it sounded similar. I also find it odd that this problem just started two weeks ago. I can't think of anything that would have caused it from then. I didn't do any updates that would affect graphics and my computer hasn't been physically hit/damaged. In looking through it just now, I noticed my adobe flash player is out of date. So I'm updating it now but I've never had an issue before of it not being the latest version and causing freezes that require a hard reboot. I will test it today and see if I have anymore problems.  Any suggestions on what else it could be (incase it isn't that) would be appreciated as I hate having to do hard reboots on my computer.

     

    Thanks

  • by broozar,

    broozar broozar Jul 1, 2016 6:25 AM in response to Saraigate
    Level 1 (13 points)
    Desktops
    Jul 1, 2016 6:25 AM in response to Saraigate

    @saraigate: Sorry, but I sadly have no suggestions for you, as I am still totally at a loss on what might be triggering all of this.

     

    @all: I have been updating to the latest 10.11.6 beta two days ago. It appears to be a lot better (worked on it for 6 hours straight after the first crash), but I still get crashes/freezes/reboots in the following cases:
    1. when the system tries to turn off the monitor (not go to sleep) after 10 minutes of inactivity (I was on the phone), it reboots

    2. my time machine drive shows constant activity after its 2nd (hourly) backup where it accesses the TM drive every second, so it clicks like an old clock, then you usually gets a warning that the backupfailed, then it reboots. The first backup always goes through without problems though.

     

    My Youtube/iTunes reboots seem to be gone with the latest beta though, or at least have not occurred yet after some hours of letting it run in the background, so that's definitely an improvement.

  • by Toca143,

    Toca143 Toca143 Jul 1, 2016 8:57 AM in response to Saraigate
    Level 1 (8 points)
    Jul 1, 2016 8:57 AM in response to Saraigate

    This might help some. I to have had the "freeze" since 10.11.4. I've done the following:

     

    Downgraded to Yosemite 10.10.5 - still had freezing.

     

    Went back to 10.11.5 - freezing continued.

     

    Most of the time the freezing occurred when switching to a new Tab. I also got an email from Apple on one of my Bug reports that maybe I had a hardware problem that can be fixed under a recall.

     

    https://www.apple.com/support/macbookpro-videoissues/

     

    Well I don't have time to place my MBP in service for a week (maybe later this year after a project I'm doing is finished). However I did research on the symptoms of these MBP's back in 2012/2013 and saw that some folks resolved their problem of freezing by

     

    Open System Preferences

    Open Energy Saver

    Un Check "Automatic graphics switching"

     

    Evidently there are 2 different GPU that can be used on your Mac and the system can "switch" to which ever one will do the job the best. (I could be wrong on this explanation).

     

    Well after 3 freezes on 6/27/2016, I un checked "Automatic graphics switching".

     

    Since then I have noticed that sometimes there is a slight delay in the display, but not so much that it is bothersome.

     

    So far I have had 4 days of "no freeze". I plan on getting the recall fix later this year (expires 12/31/2016) but in the meantime I hope my fix will continue to work.

     

    I'll post in a few weeks if it continues to work, or I'll post with the bad news that it didn't. I know this won't work for all Macs but if it does work for a few then great.

     

    Thanks,

    Tom

  • by broozar,

    broozar broozar Jul 1, 2016 3:01 PM in response to Toca143
    Level 1 (13 points)
    Desktops
    Jul 1, 2016 3:01 PM in response to Toca143
    @tom: Good luck. Get it replaced if it's free as soon as you can. My iMac does not have switching BTW, only the dedicated 395x, and it freezes. So I doubt switching alone is the full story to this problem.  @all: Looks like I spoke too soon when I said "My Youtube/iTunes reboots seem to be gone", as I just had a crash while previewing a few MP3s using Finder/QuickLook, mere minutes after a fresh reboot. So nothing has changed really with the latest update. Woohoo.
  • by morceg@o,

    morceg@o morceg@o Jul 2, 2016 8:24 PM in response to xjx
    Level 1 (10 points)
    Mac OS X
    Jul 2, 2016 8:24 PM in response to xjx

    I'm having a similar problem on a MacBook Pro 13 Retina Early 2015 (OS X 10.11.5 (15F34)). When I play a YouTube video, the Safari (9.1.1 (11601.6.17)) tab freezes. It does not happen on other browsers and it does not happen with other streaming services (e.g., Netflix) played on Safari. Does anyone have a fix? Thank you.

  • by Toca143,

    Toca143 Toca143 Jul 3, 2016 10:14 AM in response to morceg@o
    Level 1 (8 points)
    Jul 3, 2016 10:14 AM in response to morceg@o

    Try turning graphics switching off, it has worked for me for a week now without freezing.

     

    Open System Preferences

    Open Energy Saver

    Un Check "Automatic graphics switching"

  • by broozar,

    broozar broozar Jul 3, 2016 1:36 PM in response to morceg@o
    Level 1 (13 points)
    Desktops
    Jul 3, 2016 1:36 PM in response to morceg@o
    if it does not happen on other browsers, you might be one of the few where simply using another browser might be enough to solve your issue, while others like me get freezes with just Pages open.
  • by morceg@o,

    morceg@o morceg@o Jul 3, 2016 1:59 PM in response to Toca143
    Level 1 (10 points)
    Mac OS X
    Jul 3, 2016 1:59 PM in response to Toca143

    Thank you for your reply, Toca143, but my MacBook model does not have this feature.

  • by tiger-m,

    tiger-m tiger-m Jul 3, 2016 9:37 PM in response to broozar
    Level 1 (4 points)
    Jul 3, 2016 9:37 PM in response to broozar
    Hi Broozar,  simple question,  what is your system fans RPM when all temperatures are below 60 C?  Mine shows - Right Side Fan: 1300 RPM
  • by broozar,

    broozar broozar Jul 9, 2016 10:46 AM in response to tiger-m
    Level 1 (13 points)
    Desktops
    Jul 9, 2016 10:46 AM in response to tiger-m

    @tiger: constant 1600. here are all the numbers

    Screen Shot 2016-07-09 at 19.44.31.png

  • by broozar,

    broozar broozar Jul 9, 2016 10:49 AM in response to morceg@o
    Level 1 (13 points)
    Desktops
    Jul 9, 2016 10:49 AM in response to morceg@o

    new beta was released 2 days ago. I was stable for the first day, but did not have the system running for long. Freeze/Crash on the second day after approx. 5 hours. No more erratic Time Machine behaviour though. Maybe we are on the right track. But it still crashes.

  • by Alvin777,

    Alvin777 Alvin777 Jul 10, 2016 9:07 AM in response to xjx
    Level 1 (72 points)
    Desktops
    Jul 10, 2016 9:07 AM in response to xjx

    Hi. It may be a combo of OS X itself (drivers and/or kernel) and Safari but some say using other browsers didn't help.

     

    I kind of gave up for now with Apple fixing it with the incremental updates and even macOS Sierra (reportedly doesn't fix it) and just manually set the fans using smcControl (coz' the CPU rpm can go much higher than Macs Fan Control), set it all at 2550rpm (better if it's 90% rpm or even a 100% if you can tolerate the noise and ok with the notion that it'll shorten the life of the fans faster) and put a small Honeywell fan set at 2 all the time (better if 3 if you can tolerate the noise) at the back center as close to the iMac as possible (for Macbooks, you may need a good cooling fan sytem at the bottom). And then I never shut it down/switch off, it's ON 24 hours a day. No more freezing even with so many tabs on Safari (more than 30 tabs 2 windows). It's very, very stable now with this incovenient setup (quite noisy). It usually freezes when I boot it after a long shutdown. I based 2550rpm on a maximun branded fan I came across in my research. use two small desktop fans on the two hottest sides (for iMacs, for example) if you can (again it'll be noisy).

     

    I read 2000rpm should be the minimum fan (was recommended by an authorized Apple technician) and I read from the PC guys (doing overclocking, which I used to do when I had to buy a PC coz' of cost reasons) that it's not good that the fans are on auto because it'll wear down the fans much faster with the variation (I suppose that's like switching on and off an appliance for hours on end) and that it's better if the fans are at constant speed all the time. I believe it 2000rpm seems to be a sweet spot of quiet and cooling.

     

    I hope this works for you too. God bless. Rev. 21:4

  • by Alvin777,

    Alvin777 Alvin777 Jul 10, 2016 9:53 AM in response to Alvin777
    Level 1 (72 points)
    Desktops
    Jul 10, 2016 9:53 AM in response to Alvin777

    with sleep & energy saver (my sort of shutdown now is manual sleep in the Apple menu). Enough to buy me time I suppose, to use for work until I've earned enough to buy a new Mac (pray a Mac Pro + latest Apple Display- hopefully they really lower the prices:-)

  • by tiger-m,

    tiger-m tiger-m Jul 10, 2016 6:19 PM in response to broozar
    Level 1 (4 points)
    Jul 10, 2016 6:19 PM in response to broozar

    macs_fc1.png

    macs_fc2.png

    Hi Broozar, thanks for sharing, I have the following configuration (see picture) and no freezing.

  • by pasperic333,

    pasperic333 pasperic333 Jul 10, 2016 7:00 PM in response to xjx
    Level 1 (4 points)
    Jul 10, 2016 7:00 PM in response to xjx

    Same with imac late 2009 3 time in 2 hours today

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