-
All replies
-
Helpful answers
-
May 15, 2016 1:13 AM in response to Landisby code_slave,The keyboards are garbage.
They changed the design.
Basically if you strip one down you will see at the top edge right in the middle they have a membrane connector that turns & folded 90 degree back on its self.
This is hard against the aluminum, which bends top to bottom, no support other than plastic back., the connector then micro cracks the silver conductors, which make & break conenction randomly.
Now it works for a few months , now it does not.. Simply moving of flexing the KB or an impact can cause it to go.
Also they will not replace, one apple shop told me the "serial number" was the model number.
I pointed out that 2 different KB had different serial numbers, they said it was old model & new model, the serial numbers are also NOT in the apple database.... oh what a surprise.....
-
Jul 4, 2016 6:42 AM in response to nrorgby amandamagick,I have a late 2013 imac running the latest El Capitan. My brand new extended USB keyboard stopped working with the computer. Genius Bar had no idea what was happening so they replaced the new keyboard with another new keyboard. I had been doing PRAM restarts with no positive effect. I took the computer in and we could not reproduce the problem by restarting and shutting down and restarting.... so they did a reformat on the computer reinstalling the OS and the computer was wiped clean. Took it home and after 3-4 weeks the keyboard issue was back not responding. So I found this thread... THANK YOU. The new USB keyboards you buy now have a short extension cord. I tossed that aside not knowing why it was there... I had it the whole time. The Genius Bar did not tell me I needed it. I thought it was for plugging in OTHER THINGS and not for the keyboard... so I feel dumb. Why does the extension fix it? Why did the Apple people not know of it to tell me? Why did Apple Care on the phone not ask me about the extension? Also why is the communication within the company to the customer so bad on this issue? This computer was very expensive like 3000 dollars and I would expect better communication and knowledge of this issue that is seemingly becoming rampant.
-
Jul 4, 2016 6:43 AM in response to nrorgby amandamagick,I have a late 2013 imac running the latest El Capitan. My brand new extended USB keyboard stopped working with the computer. Genius Bar had no idea what was happening so they replaced the new keyboard with another new keyboard. I had been doing PRAM restarts with no positive effect. I took the computer in and we could not reproduce the problem by restarting and shutting down and restarting.... so they did a reformat on the computer reinstalling the OS and the computer was wiped clean. Took it home and after 3-4 weeks the keyboard issue was back not responding. So I found this thread... THANK YOU. The new USB keyboards you buy now have a short extension cord. I tossed that aside not knowing why it was there... I had it the whole time. The Genius Bar did not tell me I needed it. I thought it was for plugging in OTHER THINGS and not for the keyboard... so I feel dumb. Why does the extension fix it? Why did the Apple people not know of it to tell me? Why did Apple Care on the phone not ask me about the extension? Also why is the communication within the company to the customer so bad on this issue? This computer was very expensive like 3000 dollars and I would expect better communication and knowledge of this issue that is seemingly becoming rampant.