deepak1980
Level 1 (4 points)
iOS Apps

Q: App store not loading

i am facing issue that my app store not loading on wifi but it's working on 3G , so please help me.

Thanks

Posted on Jul 3, 2016 4:53 PM

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deepak1980

Q: App store not loading

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  • by Corrie84,

    Corrie84 Corrie84 Jul 4, 2016 9:53 AM in response to deepak1980
    Community Specialists
    Jul 4, 2016 9:53 AM in response to deepak1980

    Hi deepak1980,

     

    I understand that you're having some problems using the App Store while on Wi-Fi, but it seems to be working fine when you use cellular data. This definitely helps to narrow down the issue to the wireless network you're connected to. As a first step, I'd recommend testing the device on a different Wi-Fi network to see if the problem persists.

     

    If you're able to connect while using a different Wi-Fi hotspot, you may need to adjust the settings for your router. Take a look at this website that goes over recommended settings for Wi-Fi routers and access points:

    Recommended settings for Wi-Fi routers and access points - Apple Support

     

    Cheers!

  • by deepak1980,

    deepak1980 deepak1980 Jul 4, 2016 12:51 PM in response to Corrie84
    Level 1 (4 points)
    iOS Apps
    Jul 4, 2016 12:51 PM in response to Corrie84

    I Got solution of this problem because of Google. I checked Google and i got solution that I need to change my DNS 8.8.8.8 and then refre App Store and now it's working