Yerbolat

Q: eu_eng_purchase_validation@apple.com

Hello.

 

 

Case 63****948

I have a problem with activation my iPhone 5с. I have bought the iPhone in a shop 7 month ago and update iOS 7.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

 

 

Model of my iPhone is A1532 and IMEI is ***** I attach photos of the box and the sales receipt.

 

 

Best Regards,

I have approblem.

 

<Edited By Host>

Posted on Jul 4, 2014 8:49 AM

Close

Q: eu_eng_purchase_validation@apple.com

  • All replies
  • Helpful answers

first Previous Page 3 of 4 last Next
  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Oct 7, 2015 4:52 PM in response to kamilla3393
    Level 9 (59,265 points)
    iPhone
    Oct 7, 2015 4:52 PM in response to kamilla3393

    kamilla3393 wrote:

     

    I reached crooks (
    A man in sotstsialnoy network "in contact" asked for help, he said that he had stolen the phone literally 40 minutes ago and asked him to dial iCloud that would see some of its rooms druzey.Ya entered the situation and decided to dial, and then my iPhone perezagruzilsya.Ya included iPhone there had to activate its iCloud, I had asked him to account to which he replied that he blocked my iPhone, and unlocking is 2500 rubles.

    I'd suggest you try posting again in your native language. I don't know whether you used a translating app or what but your post is almost impossible to understand.

     

    Do NOT give anyone any money who says they can unlock your phone.

  • by Liseev,

    Liseev Liseev Jun 8, 2016 1:18 AM in response to Yerbolat
    Level 1 (4 points)
    Jun 8, 2016 1:18 AM in response to Yerbolat

    Hallo , I live in the city of Omsk. My problem - after I updated my Iphone 5s it requests Apple Id. I don't remember Apple id as it was registered thanks to my familiar person with which there is no communication, and from the moment of registration there passed a lot of time, I blame myself for this error. I have a box and the check, the model A1530, imei 3***********12.

    remove id Apple, please


    <Personal Information Removed by Host>

  • by imobl,

    imobl imobl Jun 8, 2016 4:12 AM in response to Liseev
    Level 5 (7,038 points)
    iPhone
    Jun 8, 2016 4:12 AM in response to Liseev

    Only the person who initiated the Activation Lock can remove it. You need to

    contact the prior owner and have him/her do the actions in this link:

    Prepare your device to sell or give away

     

    Until the Activation Lock is removed, the iPhone will remain useless. There is

    no workaround for Activation Lock.

     

    Here is more information about Activation Lock

    iCloud and Activation Lock: https://support.apple.com/kb/PH13695?locale=en_US

  • by Liseev,

    Liseev Liseev Jun 10, 2016 7:01 AM in response to imobl
    Level 1 (4 points)
    Jun 10, 2016 7:01 AM in response to imobl

    Thanks for your letter. I have no opportunity to find this person, I do not know his acquaintances and relatives, by hearsay he has had an accident, his destiny is not known to me. He only has helped me to choose phone model. I have all documents for phone. Please help me to get out of this hopeless situation.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jun 10, 2016 7:10 AM in response to Liseev
    Level 9 (59,265 points)
    iPhone
    Jun 10, 2016 7:10 AM in response to Liseev

    Liseev wrote:

     

    Thanks for your letter. I have no opportunity to find this person, I do not know his acquaintances and relatives, by hearsay he has had an accident, his destiny is not known to me. He only has helped me to choose phone model. I have all documents for phone. Please help me to get out of this hopeless situation.

    If you cannot contact the original owner, the situation is indeed hopeless. The phone is useless to you. There is no way to help you.

  • by Alex Nech,

    Alex Nech Alex Nech Jun 10, 2016 9:10 AM in response to Yerbolat
    Level 1 (8 points)
    Jun 10, 2016 9:10 AM in response to Yerbolat

    I welcome. I from Novosibirsk. I have a problem, I have updated the device to ios 9.3.2 and phone has demanded an entrance to Apple id. I do not remember the password from apple id and I do not remember the email, apple id has been attached to email. I used seldom mail and later did not use at all. I cannot recover the email mail in any way. I regret that I have not tied apple id to other mail in time. Please remove my old apple id from my phone. Iphone 5s , please . 

  • by BBoiss,

    BBoiss BBoiss Jun 10, 2016 9:48 AM in response to Alex Nech
    Level 4 (1,404 points)
    Apple Music
    Jun 10, 2016 9:48 AM in response to Alex Nech

    Alex Nech wrote:

     

    I welcome. I from Novosibirsk. I have a problem, I have updated the device to ios 9.3.2 and phone has demanded an entrance to Apple id. I do not remember the password from apple id and I do not remember the email, apple id has been attached to email. I used seldom mail and later did not use at all. I cannot recover the email mail in any way. I regret that I have not tied apple id to other mail in time. Please remove my old apple id from my phone. Iphone 5s , please .

    Find My iPhone Activation Lock - Apple Support

     

    What if I forget my Apple ID password?

    If you forget your password, you can reset it at your Apple ID account page or you can contact Apple Support and verify your identity.

    If you forget your password and can't reset it, you'll lose access to your Apple ID and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account page periodically to review and update your account information.

     

    If you require further assistance, Contact Apple for support and service - Apple Support. You may end up needing to track down your original proof of purchase/receipt if you cannot remember the email you used for your Apple ID.

  • by Chris CA,

    Chris CA Chris CA Jun 10, 2016 2:47 PM in response to Alex Nech
    Level 9 (79,603 points)
    iPhone
    Jun 10, 2016 2:47 PM in response to Alex Nech

    Alex Nech wrote:

     

    I welcome. I from Novosibirsk. I have a problem, I have updated the device to ios 9.3.2 and phone has demanded an entrance to Apple id. I do not remember the password from apple id and I do not remember the email, apple id has been attached to email. I used seldom mail and later did not use at all. I cannot recover the email mail in any way. I regret that I have not tied apple id to other mail in time. Please remove my old apple id from my phone. Iphone 5s , please .

    Have you tried the AppleID and password you used to login here and post?

  • by Alex Nech,

    Alex Nech Alex Nech Jun 12, 2016 8:04 AM in response to Yerbolat
    Level 1 (8 points)
    Jun 12, 2016 8:04 AM in response to Yerbolat

    No, I use my second mail

  • by Alex Nech,

    Alex Nech Alex Nech Jun 12, 2016 8:50 AM in response to Yerbolat
    Level 1 (8 points)
    Jun 12, 2016 8:50 AM in response to Yerbolat

    Hallo.

    Case 11*****492.

    I have a problem with activation of my iphone 5s, I have updated the device to iOS 9.3.2 and phone has demanded an entrance to the identifier of Apple. I do not remember the password from Apple id and I do not remember my Email, apple id has been attached to this Email. I do not use this mail, I have no opportunity to recover my Email. I cannot use my iphone, I am so disappointed in this situation. You can help to turn off this function?

    Serial number of DQ*******RC4, and IMEI *****. I attach photos of a box and the sales receipt  . myiphone.jpgmyiphone2.jpg

     

    <Images Edited by Host to Remove Personal Information>

  • by BBoiss,

    BBoiss BBoiss Jun 12, 2016 1:34 PM in response to Alex Nech
    Level 4 (1,404 points)
    Apple Music
    Jun 12, 2016 1:34 PM in response to Alex Nech
  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jun 13, 2016 10:47 AM in response to Alex Nech
    Level 9 (59,265 points)
    iPhone
    Jun 13, 2016 10:47 AM in response to Alex Nech

    Alex Nech wrote:

     

    Hallo.

    Case 11*****492.

    I have a problem with activation of my iphone 5s, I have updated the device to iOS 9.3.2 and phone has demanded an entrance to the identifier of Apple. I do not remember the password from Apple id and I do not remember my Email, apple id has been attached to this Email. I do not use this mail, I have no opportunity to recover my Email. I cannot use my iphone, I am so disappointed in this situation. You can help to turn off this function?

    Serial number of DQ*******RC4, and IMEI *****. I attach photos of a box and the sales receipt  .

     

    No, no one here can help you.

  • by dmitryweb35,

    dmitryweb35 dmitryweb35 Jul 5, 2016 12:24 PM in response to Yerbolat
    Level 1 (4 points)
    Jul 5, 2016 12:24 PM in response to Yerbolat

    Welcome, Apple!

    I ask your help in my distress. In June 2014 I purchased the iPhone 4S 8GB black color in Moscow. Immediately after purchasing my manager suggested to enter Apple ID, so I can install the application as he later explained to me. Of course, I agreed. On iPhone, I basically called and wrote an SMS and sometimes downloaded the application, but this happened very rarely. Recently battery has been replaced in my iPhone, as the old did not hold a charge. After switching on the iPhone, I found that my IPhone requires activation or Apple ID or password, I certainly do not know. I called to the store where the phone was purchased, but it culminated in failure, as the manager who sold me the phone does not work anymore. Sending the message receipt photos, proof of purchase iPhone. Help please unlock my iPhone. Thank you so much.

    Best regards, Dmitry!

     

    <Image Edited by Host to Remove Personal Information>

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jul 4, 2016 12:19 PM in response to dmitryweb35
    Level 9 (59,265 points)
    iPhone
    Jul 4, 2016 12:19 PM in response to dmitryweb35

    dmitryweb35 wrote:

     

     

    I ask your help in my distress. In June 2014 I purchased the iPhone 4S 8GB black color in Moscow. Immediately after purchasing my manager suggested to enter Apple ID, so I can install the application as he later explained to me. Of course, I agreed. On iPhone, I basically called and wrote an SMS and sometimes downloaded the application, but this happened very rarely. Recently battery has been replaced in my iPhone, as the old did not hold a charge. After switching on the iPhone, I found that my IPhone requires activation or Apple ID or password, I certainly do not know. I called to the store where the phone was purchased, but it culminated in failure, as the manager who sold me the phone does not work anymore. Sending the message receipt photos, proof of purchase iPhone. Help please unlock my iPhone. Thank you so much.

     

    I understand that English is not your native language but you're pretty proficient. So, presumably, you were able to read the entire thread before posting. Which means you know that no one here works for Apple, that no one here can help you, that your only option is to contact Apple with proof that you are the original owner of the phone.

first Previous Page 3 of 4 last Next