alyssa019

Q: iPod 4th Gen - No noise in vidoes

I recently went on a cruise and I took my ipod touch (4th gen) with me. I took many good videos however when I went to play them back there was no sound. There is a faint crackling noise in the background but that's it. All the other videos and music have sound that I can hear except these videos. Please help, I need these vidoes soon.

iPod touch

Posted on Jul 4, 2016 6:42 PM

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Q: iPod 4th Gen - No noise in vidoes

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  • by lllaass,

    lllaass lllaass Jul 5, 2016 12:53 AM in response to alyssa019
    Level 10 (187,911 points)
    Desktops
    Jul 5, 2016 12:53 AM in response to alyssa019

    If yo not take a video is thee sound?

    If you open the Voice Memo app can you record a voice memo? Can you see the meter needle move with change is volume?

    II suspect you have a hardware problem and there is no ay to get the sound back on the old videos.

     

    You can try>

    - make sure the mic hole on the back is clear and unobstructed

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Import the videos to yor computer and see if they have sound there

    - Reset all settings                  

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar