HT201352: Get the latest version of iTunes

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jansenfromsan fernando

Level 1 (4 points)

iTunes

Q: iTunes has stopped working

i don't know how to fix this. please help me

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.3.6

Application Timestamp: 55f3f807

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.10.5.0

Fault Module Timestamp: 56ec9b0a

Exception Code: c000001d

Exception Offset: 00000000005f9630

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 31a9

Additional Information 2: 31a9030e7c0301195dbd3fb5dbbd6366

Additional Information 3: 8673

Additional Information 4: 8673ce88df8fbad54a20d7dd45b5a3d1

Posted on Jul 5, 2016 3:41 AM

I have this question too

Q: iTunes has stopped working

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Helpful answers

by Limnos,

Limnos Jul 5, 2016 4:24 AM in response to jansenfromsan fernando
Level 9 (53,971 points)

Mac OS X

Jul 5, 2016 4:24 AM in response to jansenfromsan fernando

Presumably this is an iTunes for Windows question. Do you want it relocated to the iTunes for Windows forum?
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by Marvin Martianul,

Marvin Martianul Jul 5, 2016 8:16 AM in response to jansenfromsan fernando
Level 2 (410 points)

iTunes

Jul 5, 2016 8:16 AM in response to jansenfromsan fernando

Hello jansenfromsan fernando. Your iTunes version 12.1.3.6 was intended for Windows XP and Vista (and is nearly a year old), but the OS Version in your APPCRASH report indicates that you are running Windows 7. Simply checking for updates might be worth a try; but I suspect that you will need to completely uninstall iTunes as described in Troubleshooting issues with iTunes for Windows updates, then install the latest version.
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