HT201356: About your Apple ID email addresses
Learn about About your Apple ID email addresses
Q: On my IPhone 5s I forgot my Apple ID password and the answers to my security questions. What can be done to restore my Apple ID?
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by Winston Churchill,Jul 6, 2016 2:06 AM
Winston Churchill
Jul 6, 2016 2:06 AM
in response to atimmons8287
Level 10
(103,341 points)
Apple TVIf you have forgotten your security questions and have supplied a rescue email when setting up your account, you can reset them at My Apple ID > security > Reset your security questions, otherwise...
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
