HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
herstig
Level 1 (5 points)
iPad

Q: i do not get the restore or update screen

i do not get the restore or update screen

Posted on Jul 6, 2016 4:57 AM

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herstig

Q: i do not get the restore or update screen

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  • by Demo,

    Demo Demo Jul 6, 2016 6:03 AM in response to herstig
    Level 10 (94,961 points)
    iPad
    Jul 6, 2016 6:03 AM in response to herstig

    Try it again a couple of more times. Is the device being recognized in iTunes? Can you hear the ding when you plug into the computer? Explain exactly what you are doing and what happens when you do it.