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dhflaf03

Q: In and out LTE to 3G without moving

Verizon iPhone 5s - out of contract- had phone for years. I can be sitting in my home and go from LTE to 3G all the time. Verizon said I'm near tower. They weren't much help. Reset betwork settings, turned off phone, hard reset etc and it will work for a few minutes and that's it. When in LTE I have 1-2 of 5 dots. Used to be strong connection.  Any idea why this is happening?

iPhone 5s, iOS 9.2

Posted on Jul 6, 2016 10:56 AM

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Q: In and out LTE to 3G without moving

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  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jul 6, 2016 11:02 AM in response to dhflaf03
    Level 10 (120,594 points)
    Apple Watch
    Jul 6, 2016 11:02 AM in response to dhflaf03

    Make sure your iPhone iOS software is up to date.

     

    Tap Settings > General > Software Update

     

    Latest iOS version is 9.3.2

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 6, 2016 11:02 AM in response to dhflaf03
    Level 9 (57,254 points)
    iPhone
    Jul 6, 2016 11:02 AM in response to dhflaf03

    Have you tried going to a Verizon corporate store and getting the LTE SIM replaced? That could be an option. Also, does this only happen when you are at home? You mention this happening at home, but if you are somewhere else where signal is strong, do you see this problem? Verizon may need to check if there is a problem with their tower, since you say they report you are near a tower.