Paula Perry

Level 1 (8 points)

Publishing

Q: keychain password will not allow me to upload and publish to IProducer

I continue to receive a message stating that my Keychain will not allow me to continue with IProducer to upload my book to ITune Connect.

I currently have four books in my account.

Please help!

I have tried everything that I have been directed to do in Apple, Systems Preference, ICloud, and Keychain.

Any other suggestions?

Thank you,

Paula

MacBook Pro, iOS 9.3.2, Mac Book Air, IPad and iPad mini

Posted on Jun 17, 2016 9:11 AM

I have this question too

Q: keychain password will not allow me to upload and publish to IProducer

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Helpful answers

by David Bourne,Helpful

David Bourne Jul 15, 2016 2:36 PM in response to Paula Perry
Level 2 (366 points)

Publishing

Jul 15, 2016 2:36 PM in response to Paula Perry

Do you have two factor authentication turned on? If so, try turning it off? A bit of a nuisance but it might let you get further until fixed.
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by Paula Perry,

Paula Perry Jul 15, 2016 2:38 PM in response to David Bourne
Level 1 (8 points)

Publishing

Jul 15, 2016 2:38 PM in response to David Bourne

NO, the two factor authentication is turned off. Problem still nor resolved.
Paula
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by David Bourne,

David Bourne Jul 15, 2016 7:13 PM in response to Paula Perry
Level 2 (366 points)

Publishing

Jul 15, 2016 7:13 PM in response to Paula Perry

Can you log into iTunes Connect using Safari (or other browser)? If not you may have the wrong password in your keychain. You might find an earlier (correct) password in your keychain, using Keychain Access.

There is a password recovery process (through Apple support) but I'm not sure of the details.

Looks like this is different from the problem I've had with two factor authentication.
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