HT204881: About Apple Music and Privacy
Learn about About Apple Music and Privacy
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All replies
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Helpful answers
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Jul 6, 2016 3:02 PM in response to Tylerfig1by irina_w,Hi there Tylerfig1,
Welcome to the Apple Support Communities! It sounds like your Music app is crashing when you try to play any songs. I know how much I love listening to music throughout the day, and I'll be more than happy to help you get this figured out.
To begin, let's have you force quit the Music app and then restart your iPhone. After your phone restarts, re-open the Music app and try again. Here are a couple of articles to walk you through those steps:
Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch
It would also be a good idea to make sure that you have the latest version of iOS installed on your phone. This support article has more on how to update your iPhone:
Update the iOS software on your iPhone, iPad, or iPod touch
Next, we'd want to try resetting the settings on your device. This will not have any impact on your personal data like photos or apps. You will need to adjust some user settings, including wallpaper, ringtones, etc. Do also make sure that you have your Wi-Fi network names and passwords available, as this step will remove your preferred networks. Once your iPhone is back up and running, test out the Music app to see if the behavior persists. To perform this step, go to Settings > General > Reset > Reset All Settings.
Finally, we'll want you to create a backup of your device and then restore it to factory settings temporarily to test this issue. This helps us to isolate whether the issue is software-related. You'll be able to restore from your backup once you confirm that the Music app is behaving normally. The following articles provide all the details you'll need to accomplish these steps:
How to back up your iPhone, iPad, and iPod touch
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Restore your iPhone, iPad, or iPod touch from a backup
All the best!
