Q: Devices not appearing in iTunes
Over the last month I have realised that neither my iPad or iPhone are appearing in iTunes. I have removed and reinstalled iTunes with the latest version, ensured my laptop (running Windows 10) is up to date and that both devices are up to date. When connected the device is recognised by my laptop, with software automatically copying photos and videos from the device to the computer. iTunes does not open automatically as it used to and when I open it manually neither devices appear. Also, neither device is picked up over Wi-Fi as they used to. I've been through Apple's trouble shooting guide but not having any joy.
Is anyone able to suggest anything else I can try as this is becoming really frustrating now. Thanks in advance.
iPad Mini, iOS 9.0.2, Also iPhone 5S with up to date iOS
Posted on Oct 11, 2015 12:45 AM
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Mostly the Apple Mobile Device driver isn't installed properly and so the iPhone is installed as an iPhone which is wrong.
Take a look at the part "Manually update the Apple Mobile Device USB Driver" in the windows section of the linked article.
Posted on Jul 3, 2016 12:42 AM