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bamberama

Q: Devices not appearing in iTunes

Over the last month I have realised that neither my iPad or iPhone are appearing in iTunes. I have removed and reinstalled iTunes with the latest version, ensured my laptop (running Windows 10) is up to date and that both devices are up to date. When connected the device is recognised by my laptop, with software automatically copying photos and videos from the device to the computer. iTunes does not open automatically as it used to and when I open it manually neither devices appear. Also, neither device is picked up over Wi-Fi as they used to. I've been through Apple's trouble shooting guide but not having any joy.

 

Is anyone able to suggest anything else I can try as this is becoming really frustrating now. Thanks in advance.

iPad Mini, iOS 9.0.2, Also iPhone 5S with up to date iOS

Posted on Oct 11, 2015 12:45 AM

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Q: Devices not appearing in iTunes

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  • Helpful answers

  • by ebevington,

    ebevington ebevington Jul 3, 2016 12:31 AM in response to bamberama
    Level 1 (12 points)
    iTunes
    Jul 3, 2016 12:31 AM in response to bamberama

    Hello Bamberama,

    I am experiencing the exact same problem.  Did you ever figure out a solution?

    Kindest regards,

  • by SMS6478Second,Apple recommended

    SMS6478Second SMS6478Second Jul 3, 2016 12:42 AM in response to bamberama
    Level 1 (22 points)
    Jul 3, 2016 12:42 AM in response to bamberama

    If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

     

    Mostly the Apple Mobile Device driver isn't installed properly and so the iPhone is installed as an iPhone which is wrong.

     

    Take a look at the part "Manually update the Apple Mobile Device USB Driver" in the windows section of the linked article.

  • by s.mainwaring,

    s.mainwaring s.mainwaring Jul 3, 2016 6:42 PM in response to SMS6478Second
    Level 1 (8 points)
    iPad
    Jul 3, 2016 6:42 PM in response to SMS6478Second

    Hi

     

    Same problem.  But there is no Apple Mobile Device USB Drive driver that i can locate on either the Windows 10 machine where it does not work or the Windows 10 machine where it does work.

     

    run out of ideas.

  • by SMS6478Second,

    SMS6478Second SMS6478Second Jul 5, 2016 11:16 PM in response to s.mainwaring
    Level 1 (22 points)
    Jul 5, 2016 11:16 PM in response to s.mainwaring

    Hey,

     

    please go into the Control Panel, you have to check every single category to see as what the iPhone is installed. Normally it should be under the USB - Hub as Apple Mobile Device. If the iPhone is not installed properly, especially take a look at Audio or wearable device. Then you just need to update the driver.

  • by turingtest2,

    turingtest2 turingtest2 Jul 6, 2016 7:58 AM in response to bamberama
    Level 10 (85,152 points)
    iTunes
    Jul 6, 2016 7:58 AM in response to bamberama

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2

  • by s.mainwaring,

    s.mainwaring s.mainwaring Jul 6, 2016 5:13 PM in response to bamberama
    Level 1 (8 points)
    iPad
    Jul 6, 2016 5:13 PM in response to bamberama

    HI

     

    i tried every solution talked about on here and else where. In the end i had to copy the Drivers folder from an upgraded Windows machine (it started life as Xp pro, Windows 8 then Win 10 so dont know which upgrade created the drivers folder). Windows saw the iphone but not iTunes. Re-installing iTunes did not work.

     

    I Copied it onto the Windows 10 machine where all the documentation says it should have been.

     

    I then had to manually re-install the driver by pointing the installer to that folder. Each IOS device appeared as a storage device and i had to attach ipad, iphone 5 and iphone 6 and re-install the driver against each device. Making it search the web did not work. Making it look locally for drivers did not work until i copied the drivers folder.

    In the end i had a brand new Windows 10 machine with itunes seeing all the devices.

    On the other hand the more expensive Windows machine with Windows 10 never had a problem.

     

    Stuart