bobbybrownn
Level 1 (0 points)

Q: Itunes keeps crashing

So, since the last few days I've been trying unsuccesfully to sync my ipod touch, and everytime, after having synced a few sings itunes crashes. Ive tried to downgrade, uninstall, re-install reboot and it still does not work. And when I try to download the new ios itunes also crashes halfway through the download. How infuriating! Has anyone in this vast community encountered these problems, or does anyone have any solutions? I welcome any helpful answer!

 

I'm on windows XP.

iPod touch

Posted on Apr 5, 2012 1:17 PM

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bobbybrownn

Q: Itunes keeps crashing

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  • by b noir,

    b noir b noir Apr 5, 2012 3:59 PM in response to bobbybrownn
    Level 9 (72,124 points)
    Apr 5, 2012 3:59 PM in response to bobbybrownn

    So, since the last few days I've been trying unsuccesfully to sync my ipod touch, and everytime, after having synced a few sings itunes crashes

     

    Could you describe the crash in some more detail, please?

  • by bobbybrownn,

    bobbybrownn bobbybrownn Apr 6, 2012 8:58 AM in response to b noir
    Level 1 (0 points)
    Apr 6, 2012 8:58 AM in response to b noir

    yes! when I try to sync my ipod, a message pops up saying mobile device service had to shut down. Here are more precisions:

    szAppName : AppleMobileDeviceService.exe     szAppVer : 17.89.0.12    
    szModName : msvcrt.dll     szModVer : 7.0.2600.5512     offset : 000372e3    

  • by b noir,

    b noir b noir Apr 6, 2012 1:36 PM in response to bobbybrownn
    Level 9 (72,124 points)
    Apr 6, 2012 1:36 PM in response to bobbybrownn

    Many thanks.

     

    With that one, perhaps let's first try the following document:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

  • by bobbybrownn,

    bobbybrownn bobbybrownn Apr 7, 2012 8:30 AM in response to b noir
    Level 1 (0 points)
    Apr 7, 2012 8:30 AM in response to b noir

    Autorun does not show any conflicting programs with itunes, the only file appearing in winsock providers is the bonjour file.

  • by infnofreedom,

    infnofreedom infnofreedom Jul 6, 2016 11:19 PM in response to bobbybrownn
    Level 1 (8 points)
    Jul 6, 2016 11:19 PM in response to bobbybrownn

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iTunes.exe

      Application Version: 12.4.1.6

      Application Timestamp: 574f3a58

      Fault Module Name: CoreAudioToolbox.dll

      Fault Module Version: 7.10.5.0

      Fault Module Timestamp: 5719afda

      Exception Code: c000001d

      Exception Offset: 00000000005f9630

      OS Version: 6.1.7600.2.0.0.256.48

      Locale ID: 1033

      Additional Information 1: 86a5

      Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

      Additional Information 3: 0285

      Additional Information 4: 02850250025594d879b54ebb835212e8

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

    this is what happen to show me every time since last week my itunes always crash everytime when i try to start it.

  • by turingtest2,

    turingtest2 turingtest2 Jul 7, 2016 7:54 AM in response to infnofreedom
    Level 10 (85,368 points)
    iPod
    Jul 7, 2016 7:54 AM in response to infnofreedom

    Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and cannormally be found in

    • C:\Program Files\Common Files\Apple\Apple Application Support or
    • C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    where the name of the Program Files folder may vary by region.

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

     

     

    Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.