davidfrombrookdale
Level 1 (20 points)
Mac OS X

Q: internet restore on iMac fails

What I need to do on my iMac is do an internet restore to get back to the original OS for the iMac. I rebooted with command-option-R keys and got into internet restore mode. It got to the point of giving me choice of wifi networks and I successfully authenticated to a wifi network. Then, after a few minutes, I was presented with graphic of circle with line through it. Looks like internet restore had failed. Am I missing something? Do I need to prepare my Mac in some way in order for Internet Restore to work?

Posted on Jul 6, 2016 8:12 AM

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davidfrombrookdale

Q: internet restore on iMac fails

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  • Helpful answers

  • by macjack,

    macjack macjack Jul 6, 2016 8:19 AM in response to davidfrombrookdale
    Level 9 (55,682 points)
    Mac OS X
    Jul 6, 2016 8:19 AM in response to davidfrombrookdale

    From your Recovery Partition run Disk Utility > First Aid, and tell us what it reports.

    Also, some further specs on your Mac would help. What year is your Mac and what system are you running?

  • by davidfrombrookdale,

    davidfrombrookdale davidfrombrookdale Jul 6, 2016 11:06 AM in response to macjack
    Level 1 (20 points)
    Mac OS X
    Jul 6, 2016 11:06 AM in response to macjack

    OK, I ran First Aid in Recovery Mode. Not able to capture all the output because I was in recovery mode. But it found no errors and did not fix anything.

     

    Below is some info on my Imac (with Fusion Drive):

     

    Hardware:

     

        Hardware Overview:

     

          Model Name: iMac

          Model Identifier: iMac13,2

          Processor Name: Intel Core i7

          Processor Speed: 3.4 GHz

          Number of Processors: 1

          Total Number of Cores: 4

          L2 Cache (per Core): 256 KB

          L3 Cache: 8 MB

          Memory: 16 GB

          Boot ROM Version: IM131.010A.B09

          SMC Version (system): 2.11f14

     

    Memory:

     

        Memory Slots:

     

          ECC: Disabled

          Upgradeable Memory: Yes

     

            BANK 0/DIMM0:

     

              Size: 8 GB

              Type: DDR3

              Speed: 1600 MHz

              Status: OK

              Manufacturer: 0x802C

              Part Number: 0x31364A5446314736344A485A2D3147364532

     

            BANK 1/DIMM0:

     

              Size: 8 GB

              Type: DDR3

              Speed: 1600 MHz

              Status: OK

              Manufacturer: 0x802C

              Part Number: 0x31364A5446314736344A485A2D3147364532

     

            BANK 0/DIMM1:

     

              Size: Empty

              Type: Empty

              Speed: Empty

              Status: Empty

              Manufacturer: Empty

              Part Number: Empty

     

            BANK 1/DIMM1:

     

              Size: Empty

              Type: Empty

              Speed: Empty

              Status: Empty

              Manufacturer: Empty

              Part Number: Empty

     

    SATA/SATA Express:

     

        Intel 7 Series Chipset:

     

          Vendor: Intel

          Product: 7 Series Chipset

          Link Speed: 6 Gigabit

          Negotiated Link Speed: 6 Gigabit

          Physical Interconnect: SATA

          Description: AHCI Version 1.30 Supported

     

            APPLE HDD WDC WD10EALX-408EA0:

     

              Capacity: 1 TB (1,000,204,886,016 bytes)

              Model: APPLE HDD WDC WD10EALX-408EA0          

              Revision: 07.01D03

              Native Command Queuing: Yes

              Queue Depth: 32

              Removable Media: No

              Detachable Drive: No

              BSD Name: disk1

              Rotational Rate: 7200

              Medium Type: Rotational

              Partition Map Type: GPT (GUID Partition Table)

              S.M.A.R.T. status: Verified

     

        Intel 7 Series Chipset:

     

          Vendor: Intel

          Product: 7 Series Chipset

          Link Speed: 6 Gigabit

          Negotiated Link Speed: 6 Gigabit

          Physical Interconnect: SATA

          Description: AHCI Version 1.30 Supported

     

            APPLE SSD SM128E:

     

              Capacity: 121.33 GB (121,332,826,112 bytes)

              Model: APPLE SSD SM128E                       

              Revision: CXM09A1Q

              Native Command Queuing: Yes

              Queue Depth: 32

              Removable Media: No

              Detachable Drive: No

              BSD Name: disk0

              Medium Type: Solid State

              TRIM Support: Yes

              Partition Map Type: GPT (GUID Partition Table)

              S.M.A.R.T. status: Verified

     

    Software:

     

        System Software Overview:

     

          System Version: OS X 10.11.5 (15F34)

          Kernel Version: Darwin 15.5.0

          Time since boot: 14 minutes

  • by macjack,Helpful

    macjack macjack Jul 6, 2016 9:42 PM in response to davidfrombrookdale
    Level 9 (55,682 points)
    Mac OS X
    Jul 6, 2016 9:42 PM in response to davidfrombrookdale

    That is the prohibitory symbol

    About the screens you see when your Mac starts up - Apple Support

    This generally means that it is not finding an OS to boot up from.

    You might try it hard wired to the internet rather than Wi-Fi

  • by davidfrombrookdale,

    davidfrombrookdale davidfrombrookdale Jul 7, 2016 8:47 AM in response to macjack
    Level 1 (20 points)
    Mac OS X
    Jul 7, 2016 8:47 AM in response to macjack

    Yes, seems it couldn't find system folder to start up from. Seems like that is a Recovery Mode error or bug. I certainly do have a local valid system folder. I did try hard wired network and that fails too.

  • by macjack,

    macjack macjack Jul 7, 2016 11:14 AM in response to davidfrombrookdale
    Level 9 (55,682 points)
    Mac OS X
    Jul 7, 2016 11:14 AM in response to davidfrombrookdale

    It could be a problem on the server, I'd try again in a few hours, if you haven't already.